What are the responsibilities and job description for the Retail Supervisor position at Sun Outdoors Ocean City?
Do you enjoy providing customer service to others? We are looking for a Retail Supervisor at one of our RV resorts to over see retail operation and assist customers with their purchases.
Overview
The Retail Supervisor oversees the retail activities, includes but not limited to handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual Retail Attendant team members. Order, receive and stock merchandise, handle all aspects of merchandise sales, and assist with collecting site rent. You'll also ensure our guests and customers receive quality customer service.
JOB DUTIES
- Coordinates team member selection, training, schedule, and development of Retail Attendants and ensures all team members comply with appropriate policies and procedures.
- Organizes and prioritizes work schedules of retail team to ensure adequate coverage is available at all times.
- Ensures guests and residents receive the highest levels of service consistent with Sun’s customer service philosophy.
- Greet customers, answer the telephone courteously, and complete all sales transactions.
- Ensure merchandise inventory is kept neat, attractively displayed and sufficiently stocked. Communicate inventory shortages to manager.
- Operate cash register, fuel console, lottery machine, money order machine, and telecom transactions. Receive payment from customer in cash, check or credit card and accurately count and provide change when applicable.
- Place merchandise orders, receive and verify vendor deliveries, and stock merchandise as requested.
- Perform shift opening and closing duties as assigned.
- Greets and register overnight campers; make reservations, complete registration, and provide passes to registered guests.
- Clean and maintain both the inside and outside areas of the store.
- Inspect store facilities and equipment to ensure the safety, cleanliness and proper working order.
- Other duties as assigned.
REQUIREMENTS
- Prior supervisor experience preferred.
- High School Education (some HS education required)
- Excellent verbal and written communication skills
- Professional appearance
- Basic computer proficiency including the ability to use email and the internet
- Strong organizational skills
- Demonstrated leadership abilities
- Flexible schedule based on business needs
Experience
Preferred- 1 year(s): Prior experience in this or related position
Education
Preferred- High School or better
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
