Concierge/Patient Representative

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Concierge/Patient Representative supporting our Shirley, NY site.

Greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones. Responds to any given area if called regarding disruptive patient behavior. Summons police when necessary. Observes patient behavior and makes general rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed. Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.

Essential Duties and Responsibilities:

Maintains orderly flow of patients to services and place patients in paperwork during registration process

Observe patient behavior and informs Management if patients become disruptive

Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)

Assists other facility staff as requested

Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden

Properly record outside visitors in log

Assist with Health Center supplies deliveries

Assists with daily reception activities and ensuring that all processes needed for patient services are initiated

Communicates effectively with team members and patients all aspects of service

Responsible for telephone and mail contact with patients

Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services

Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials

Verifies all insurance and sets fees based on the sliding scale fee

Minimum Education Requirement: High School diploma/GED

Minimum Work Related Experience: 2-4 years

Preferred Specialized Skills and Knowledge: Bilingual in both English and Spanish (orally & written)