What are the responsibilities and job description for the Helpdesk Analyst I position at Sun River Health?
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, Westchester Counties and New York City. Sun River Health is currently seeking a full-time Helpdesk Analyst I to join Solutions 4 Community Health, (S4CH) a wholly owned entity of Sun River Health. Solutions 4 Community Health (S4CH) provides management solutions for health care safety net providers to improve their care delivery and outcomes, sustainability and efficiency. This position is primarily remote with travel as needed._
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
- 1500 Sign On Bonus- Terms and Conditions Apply\
- Provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps
- Essential Functions :
- Create, update, and close tickets following the Incident management workflow
- Determines impact and urgency of an incident and support request to determine priority
- Conducts initial triage / troubleshooting on a wide range of technology issues
- Escalates unresolved requests and incidents to higher tiers
- Maintain a record of knowledge / solutions within a structured knowledgebase
- Assists maintenance of login requests (add, changes and deletions)
- Assists in purchase order process
- Assists with maintenance of IP assignment.
- Assists callers in minor level 1 problem resolution and routes more complex issues to level 2 support
- Assists MIS Department in maintenance of work stations when available
- Manages outstanding problems and communicates status to IS Department and users using Track It software
- Maintains cell phone and beeper inventory
- Responsible for inventory management
- EDUCATION / EXPERIENCE :
High School Diploma / GED required
Valid Driver's License required
Vocational / Technical School / Diploma Program for IT preferred with High School Diploma / GED
Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.
Job Type : Full-time
Pay : $23.00 - $25.00 per hour
Benefits :Compensation Package :
Education :
License / Certification :
Willingness to travel :
Work Location : Hybrid remote in Beacon, NY 12508
Salary : $23 - $25
