Patient Navigator/Patient Representative

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Patient Representative/Patient Navigator to join our team at our New Rochelle, NY location.

The Patient Representative/Patient Navigator position is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards. This staff member will identify and link eligible patients and their families to primary care, mental health, restorative dental services, substance abuse treatment, specialty care and other required services through the LIFQHC.  In addition, this person will perform other duties as assigned on as needed basis.

Essential Duties and Responsibilities for a Patient Representative/Patient Navigator:

• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
• Identify and assist individuals to access needed preventive and primary health services with emphasis on linking patients to a medical home
• Serves as an advocate for the clients, provides assistance and/or referrals and to obtain other essential support services. Establish relationships with community health and human services providers
• Communicates effectively with team members and patients all aspects of service
• Responsible for telephone and mail contact with patients
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee
• Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families. Provide follow up services for newly diagnosed individuals who require additional services
• Provides basic health information and education
• Provides follow up to determine if services were received, track referrals to ensure patient access and support patients in overcoming barriers to care

Minimum Education Requirement: High School diploma/GED

Minimum Work Related Experience: 2-4 years

Bilingual preferred (orally and written)

Job Type: full-time

Hourly Pay Range: $22.00 - $24.00 per hour

Responsibilities:

Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

Salary : $22 - $24