What are the responsibilities and job description for the Desktop/End User Support (Must be local to Pennsylvania) position at Sun Technologies?
Description:
Job Title: Desktop/End User Support
Duration: 06-month Contract with possible extension
Location: Harrisburg, PA - Onsite
Pay rate: $29/hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.
Featured Benefits:
- Medical Insurance in compliance with the ACA
- 401(k)
- Sick leave in compliance with applicable state, federal, and local laws
Skills/Experience
Qualifications/Requirements:
- 2 Years Experience in assistive technology hardware and software
- 4 Years’ Experience in desktop and end-user support
- 2 Years Thorough knowledge and use of ServiceNow or understanding of asset management system
- 2 Years of Knowledge of imaging workstations using MDT and/or SCCM
- Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
- Demonstrated customer focus, building strong customer relationships.
- Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
- Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
List of Skills:
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365Office products
- Excellent customer service awareness and communication skills
- Excellent troubleshooting and problem-solving skills
- Knowledge of hardware desktop, printer, scanner,video conference equipment
- Knowledge of software installation, patching and troubleshooting
- Knowledge of imaging workstations using MDT and/or SCCM
- Ability to transport/lift boxes/equipment
- Knowledge of VPN setup, support and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory users and privileges
- Ability to think and act under pressure
Essential Responsibilities
- Technical expertise in incident and change management via ServiceNow
- Experience providing support to assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS Office products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
Salary : $29
