Demo

Educational Customer Service Specialist

Sun Technologies
Aurora, CO Contractor
POSTED ON 1/16/2025 CLOSED ON 2/12/2025

What are the responsibilities and job description for the Educational Customer Service Specialist position at Sun Technologies?

Job Title: Education Customer Services Specialist

Duration: Expected to be 3 months contract with possible extensions.

Location: REMOTE POSITION

Pay Range: $35/hr -$40/hr The pay rate may differ depending on your skills, education, experience, and other qualifications.


Featured Benefits:

  • Medical Insurance in compliance with the ACA
  • 401(k)
  • Sick leave in compliance with applicable state, federal, and local laws


Job Description

  • 3-5 years of customer service experience managing customer escalations in a high-volume customer service operation (required)
  • 3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience (preferred)
  • The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.
  • Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.
  • Effective planning, prioritization, and problem-solving skills.
  • Computer literacy, including Microsoft Office applications
  • The ability to manage relationships with peers as well as multiple levels of management
  • Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
  • The ability to be flexible and quickly adapt to new methods, situations, and requirements
  • The ability to travel 4-6 times a year to offices and/or vendors.
  • A college degree (preferred

Salary : $35 - $40

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