What are the responsibilities and job description for the Educational Customer Service Specialist position at Sun Technologies?
Job Title: Education Customer Services Specialist
Duration: Expected to be 3 months contract with possible extensions.
Location: REMOTE POSITION
Pay Range: $35/hr -$40/hr The pay rate may differ depending on your skills, education, experience, and other qualifications.
Featured Benefits:
- Medical Insurance in compliance with the ACA
- 401(k)
- Sick leave in compliance with applicable state, federal, and local laws
Job Description
- 3-5 years of customer service experience managing customer escalations in a high-volume customer service operation (required)
- 3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience (preferred)
- The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.
- Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.
- Effective planning, prioritization, and problem-solving skills.
- Computer literacy, including Microsoft Office applications
- The ability to manage relationships with peers as well as multiple levels of management
- Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
- The ability to be flexible and quickly adapt to new methods, situations, and requirements
- The ability to travel 4-6 times a year to offices and/or vendors.
- A college degree (preferred
Salary : $35 - $40
