About Us :
At Sun Title, we are a market leader in the title and closing industry, serving a diverse clientele across West Michigan. Locally owned and committed to innovation, we deliver exceptional experiences through a culture of empowerment, respect, teamwork, and professionalism. Our mission is to empower our team and clients to achieve their best, guided by our Core Values :
- We are a "Yes" company
- Communication is our most important product
- We always do the right thing and assume positive intent
- We vigorously protect our culture
The Opportunity :
We are seeking a Sales Enablement Manager to serve as a pivotal business partner, charged with refining and leading our sales and customer success strategies. Reporting to the CEO, you will oversee a dynamic team of Account Executives and collaborate across departments to drive customer satisfaction, retention, and growth. The ideal candidate will be a forward-thinking leader with a passion for optimizing processes and maximizing sales performance in a fast-paced environment. Strong leadership skills, a customer-centric mindset, and a strategic approach to sales are essential for success in this role. Your leadership will ensure Sun Title continues its ambitious growth trajectory while delivering value to our clients.
Requirements
Essential Functions :
Develop and execute sales and customer success strategies to drive new and recurring revenueBuild, mentor, and scale a high-performing sales team, fostering a culture of accountability and excellenceCreate and implement best practices, playbooks, and scalable processes to support growthProvide accurate sales forecasts and regular reports to senior management to effectively manage growth plansReport on sales effectiveness and adjust strategies to maintain momentum and address challengesCollaborate with marketing to identify new acquisition opportunities and refine the sales funnelDesign and oversee our Client Relationship Management (CRM) system (HubSpot) optimizing its use by the teamLeverage data and analytics to continuously enhance sales processes and improve performanceEstablish clear objectives and KPIs for the sales team, ensuring alignment with company goalsEnsures business intelligence from across the organization is smoothly integrated across roles and departmentsCollaborate with cross-functional teams to ensure the alignment of sales efforts with overall business objectivesEnsure seamless handoffs between sales and customer success teams to maximize client satisfaction and minimize churnAdvocate for customer needs, driving cross-functional alignment and ensuring clients achieve their desired outcomesManage budgets effectively, prioritizing efficiency and impactful investmentsCore Competencies :
Culture Champion - Be a living example of Sun Title's mission, vision, and valuesYES! Advocate - Exhibits the spirit of our YES! company cultureLeadership - Lead team by example, ensuring access to necessary resources to succeedProblem-Solving - Ability to assess situations, suggest solutions, and make critical decisions to resolve issues promptlyAdaptability - Constantly evolves to understand and adjust to changing needs and expectationsEmpathy - Understand and empathize with customers' perspectives to create meaningful experiencesData-Driven Decision-Making - Analyze data to make informed decisions about improving the customer journey.Expert Communicator - Proactively communicates in an articulate and informative fashionCoachable - Humbly asks questions, acknowledge mistakes, and is eager to learn new skillsTrusted - Respects the bounds of confidentiality and builds rapport quickly with integrityLevel-headed - Maintains professional and composed demeanor in all situationsDependable - Demonstrates reliability and thoughtfulness, placing others firstEnthusiastic - Exudes a genuine enjoyment for people, work, and lifeRequired Skills / Abilities :
Demonstrated verbal and written communication skill with ability to communicate in English, requiredDemonstrated attention to detail, time management and organizational skills and with ability to meet deadlinesDemonstrated project management skills, with ability to partner or lead teams through project completionDemonstrated ability to interact and influence C-level executives and team membersEducation and Experience :
Minimum of 5 years' experience in sales management with a proven track record of successMinimum of 3 years leading a high-performance sales teamBachelor's degree in marketing, sales, business or equivalent, preferredMichigan residency, requiredExpert level expertise with Client Relationship Management (CRM) software, requiredAdvanced knowledge of real estate transactions and escrow services, preferredIntermediate level proficiency in software such as Microsoft Office 365 (Word, Excel, Outlook, etc.), requiredIntermediate level expertise with Project Management software (ex. Microsoft Planner), preferredValid Title Producer's License, as required by applicable state law, within 1 month of hireDriver's license, requiredWhy Join Us?
Sun Title is more than a company-it's a community of passionate professionals dedicated to excellence and innovation. If you're a dynamic leader ready to shape the future of sales and customer success, we'd love to hear from you.
