What are the responsibilities and job description for the Assistant Front Desk Manager position at Sun Valley Resort?
Join the Sun Valley Resort team as an Assistant Front Desk Manager, where you’ll play a key leadership role in ensuring seamless front desk operations and exceptional guest experiences. This position is perfect for hospitality professionals with strong organizational skills, a passion for service, and the ability to lead a dynamic team. You’ll oversee daily operations, assist with scheduling and payroll, support staff training, and help maintain service standards, all while creating a welcoming environment for guests and employees alike.
Duties & Responsibilities:
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Assist in leading the Front Desk team, ensuring smooth daily operations.
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Provide support to Bell Service and Concierge as needed.
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Oversee check-ins, check-outs, room inventory, and system management.
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Support the development of service enhancements to elevate the guest experience.
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Manage front desk supply inventory and ordering.
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Lead onboarding and training for new team members.
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Assist with scheduling and payroll.
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Review guest satisfaction surveys and suggest improvements based on feedback.
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Actively participate in resort management meetings (daily, weekly, and monthly).
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Perform additional duties as assigned based on business needs.
Qualifications:
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Passion for customer service and fostering a positive work environment.
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Strong verbal and written communication skills.
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Minimum 2 years of progressive hotel leadership experience.
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Excellent organizational and time management skills.
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Keen attention to facility standards to ensure an outstanding guest experience.
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Availability to work weekends, evenings, and holidays as needed.
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Ability to stand and walk for extended periods throughout the shift.
About Sun Valley Resort Lodging:
- Over 380 units, including
- The Lodge
- The Inn
- Cottages
- Lodge Apartments
- Condos
