Guest service

Job Details

Description

A Mountain Guest Service team member elevates every guest's experience to ensure 100% satisfaction by engaging, assisting, and valuing each individual.

We aim to connect with our guests and make their time with us unforgettable.

Duties & Responsibilities :

• Prioritize safety in every task and decision
• Support guests in the arrival and departure areas of the parking lots and base areas, providing directions, information, and public relations
• Monitor ski runs for injured or distressed guests, notifying mountain dispatch and staying with individuals until help arrives
• Maintain expert knowledge of Bald and Dollar Mountain lifts, trails, runs, adventure trails, and current snow conditions
• Stay informed about products and services available across Sun Valley properties and in the local community to assist guests effectively
• Support all Mountain Departments including but not limited to Ski Patrol, Lift Operations, Ski & Ride School, Competitions Services, Base Operations
• Engage and educate skiers and riders on safe mountain recreation and ensure effective speed control throughout the day
• Assist with setting up ski information boards, ski racks, picnic tables, distributing trail maps, and moving wagons
• Perform snow removal tasks using shovels or snow blowers as needed

Qualifications :

• Be available to work through the entire season. Expect to be scheduled 3 days per week and possibly more during holidays
• A high school diploma or general education degree (GED) is required
• Ability to read and interpret documents such as Daily snow and operational updates, safety rules, operating instructions, and procedure manuals
• Ability to communicate effectively in group or public settings
• Strong common sense and the ability to navigate complex situations with multiple variables
• Basic knowledge of computers, Microsoft Office, and the ability to learn POS systems
• Must possess excellent skiing or snowboarding ability
• Ability to ski or snowboard in a variety of snow conditions and frequently stand, walk, and lift objects to 50 pounds
• While performing their duties, the employee is occasionally exposed to moving mechanical parts, high altitudes, and extreme weather conditions

Last updated : 2024-11-26