What are the responsibilities and job description for the Hotel Front Desk Agent position at Sun Valley Resort?
As a Hotel Front Desk Agent, you’ll be the face of Sun Valley Resort, creating a warm and welcoming experience for every guest. This role is perfect for individuals who thrive in a dynamic environment, enjoy engaging with people, and excel at multitasking. You’ll have the opportunity to interact with all resort departments, assist guests throughout their stay, and gain valuable cross-training experience. This position offers both seasonal and year-round opportunities, with potential for advancement into supervisory roles within the Lodging department.
Duties & Responsibilities:
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Check guests in and out efficiently while providing friendly, professional service.
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Process payments, issue room keys, and provide clear directions.
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Assist guests with requests, questions, and concerns, ensuring their needs are met or directing them to the appropriate department.
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Answer phone calls, especially when the switchboard is busy.
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Stay informed about all resort amenities, properties, and area events to provide guests with accurate information.
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Maintain a clean and organized front desk area.
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Work a flexible schedule, as the front desk operates 24/7, including weekends and holidays.
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Prepare and organize guest key envelopes.
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Act as a liaison between departments to ensure seamless guest experiences.
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Complete additional duties as assigned.
Qualifications:
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Previous customer service experience preferred.
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Experience with OPERA or similar property management systems is a plus.
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Strong verbal and written communication skills.
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Ability to work effectively as part of a team in a fast-paced environment.
