Demo

Hotel Front Desk Agent

Sun Valley Resort
Sun Valley, ID Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 6/6/2025

As a Hotel Front Desk Agent, you’ll be the face of Sun Valley Resort, creating a warm and welcoming experience for every guest. This role is perfect for individuals who thrive in a dynamic environment, enjoy engaging with people, and excel at multitasking. You’ll have the opportunity to interact with all resort departments, assist guests throughout their stay, and gain valuable cross-training experience. This position offers both seasonal and year-round opportunities, with potential for advancement into supervisory roles within the Lodging department.

Duties & Responsibilities:

  • Check guests in and out efficiently while providing friendly, professional service.

  • Process payments, issue room keys, and provide clear directions.

  • Assist guests with requests, questions, and concerns, ensuring their needs are met or directing them to the appropriate department.

  • Answer phone calls, especially when the switchboard is busy.

  • Stay informed about all resort amenities, properties, and area events to provide guests with accurate information.

  • Maintain a clean and organized front desk area.

  • Work a flexible schedule, as the front desk operates 24/7, including weekends and holidays.

  • Prepare and organize guest key envelopes.

  • Act as a liaison between departments to ensure seamless guest experiences.

  • Complete additional duties as assigned.

Qualifications:

  • Previous customer service experience preferred.

  • Experience with OPERA or similar property management systems is a plus.

  • Strong verbal and written communication skills.

  • Ability to work effectively as part of a team in a fast-paced environment.

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