What are the responsibilities and job description for the Hotel Front Desk Agent position at Sun Valley Resort?
A Hotel Front Desk Agent is a professional who must be able to multitask, be a team player and enjoy having great conversations. We are looking for seasonal as well as year-round team members. This position has the potential to grow to other Lodging department supervisory positions. It allows you to contact all other departments within the Resort. Some cross-training will also be part of this front desk position.
Duties & Responsibilities:
- Check-in guests, check-out guests, cashiers, and give directions
- Accommodate guests’ before/during/after their stay; take Guest complaints and either help them or pass them on to the appropriate person
- If the switchboard is busy, answer the telephone
- Be familiar with the resort and all its properties
- Stay up to date on all events happening in the area
- Keep the front office area clean and tidy
- The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts
- Prepare guest key envelopes
- Serve as a liaison between departments
- Other tasks to be assigned
Qualifications:
- Experience in OPERA preferred
- Customer service experience
- Excellent verbal and written communication skills
- Experience working on a team
