What are the responsibilities and job description for the Sun Valley Signatures Gift Shop Supervisor position at Sun Valley Resort?
The Gift Shop Supervisor oversees the Sun Valley Signatures Gift Shop, selling specific, related, or general merchandise lines and performing the following duties.
Duties & Responsibilities:
- Daily communications and cooperation with the manager and buyer to ensure all locations' positive day-to-day operations
- Assists with weekly schedules, payroll submission and commission updates, assigns employees to specific duties, and formalizes weekly meetings with the retail manager and regular meetings with the staff
- Supervises, trains, and motivates employees engaged in sales work, taking inventories, reconciling cash draws, keeping operating records, or preparing daily records of transactions
- Works closely with the retail purchasing/receiving team and inspects and checks in the incoming merchandise shipments
- Handles all return authorizations and supervises special orders before they go to the central receiving department
- Oversee all special employee orders and monitor pro-forms, ring up on cash register, and all employee purchases
- Fields any customer complaints or concerns, examines returned merchandise and resolves problems to restore and promote good public relations and provide an excellent customer experience
- Delegates cleaning, restocking, vendor inventories, and organizational responsibilities to sales staff
- Directly supervises 5-20 employees in the retail store
Qualifications:
- High school diploma or GED certificate
- Retail point of sale software experience preferable
- The ability to read and speak English fluently is mandatory
- Excellent verbal and written communication skills
- Ability to add, subtract, multiply and divide in all units of measure
- Commitment to providing a superior customer experience to each and every Sun Valley guest
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, poking, and reaching
- Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds
