Associate Resolutions Specialist

Job Title: Associate Resolutions Specialist, Virtual Card

Pay rate: $20-$23/hr on W2

Duration: 6 months contract

Location: Hybrid - Draper Utah 84020 (2 days in office (flexible))

Shift hours: 8-4pm PT

Job Summary:

We are looking for a Payment Exceptions and Resolutions Analyst for company’s Virtual Card Customer Experience Operations team. This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues. Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.

Job responsibilities:

• Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
• Has proven ability to learn and adapt to new processes and procedures
• Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.
• Experience partnering with multiple internal teams(such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures
• Exceptional customer service and communication skills.
• The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partners
• Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously
• Experience with Google Suite.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.