What are the responsibilities and job description for the IT Support Specialist position at Sunbelt Federal Credit Union?
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Profit sharing
- Tuition assistance
- Vision insurance
POSITION: IT Support Specialist/Technology Specialist
REPORTS TO: Network Administrator
SUMMARY/OBJECTIVE:
Install, upgrade, and maintain computer hardware and peripheral equipment. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Network Administrator in researching, planning, and implementing new technologies to improve member access and staff efficiency. In general, free the system administrator from some of the day to day issues so he/she can focus on larger projects and IT initiatives.
FLSA Classification: Non-Exempt
Department: Administration
Supervisory Responsibilities:
None.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Install or modify data communication systems. Provide technical support and consultation in the use and operations of complex computer operating systems.
- Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.
- Design and maintain systems documentation according to applicable policies and standards. Ensure that documentation meets all security regulations for the credit union.
- Coordinate technology resources including main system, telecommunications network, telephone systems(s), and personal computer connectivity.
- Keep abreast of state-of-the-art hardware developments.
- Coordinate the services of vendors to ensure quality of service and timeliness.
- Ensure that all licenses are maintained.
- Provide help desk support to employees on various software and hardware.
- Other duties as assigned.
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
- Dependability – Job requires being reliable, responsible and dependable and fulfilling obligations.
- Ability to troubleshoot common hardware/software issues.
- Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head.
- Excellent verbal and written communication skills
- Ability to meet deadlines and adjust to changing priorities.
- Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
- Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Education:
- Bachelor’s Degree in Computer Science, Database Administration, Computer Programming, Information Technology or similar from a 4-year accredited University or equivalent experience.
Experience, Certificates, Licenses and Other Requirements:
- Three plus years of PC Helpdesk experience in a MS Active Directory environment
- Three plus years in training and supporting users of Windows, MS Office, and Adobe CS required
- Professional certifications in Windows 8/10, MS Office, and/or CompTIA a plus.
- Microsoft server/networking experience, preferred
- Employee must be bondable (insurable)
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 5:30 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical effort required to occasionally lift, hold, and carry objects weighing up to 50 pounds.
- Manual/finger dexterity in both hands to operate a keyboard and manipulate small objects.
- Average sensory abilities to see, distinguish colors, and hear or listen.
- Concentration or mental effort required for reading, writing, calculation, analysis, and visualization.
- Duties are performed in an office environment with uniform temperatures, normal air conditions, and normal noise levels.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
- U.S. Citizenship
- Successfully passing a drug test for illegal drugs
- Successfully passing a background investigation
Benefits Offered:
- 401K, With employee match and profit shares.
- Medical, 100% paid for employee only policies, additional cost for dependents.
- Dental & Vision
- Company provided Life, STD, LTD, Medical
- Aflac Insurance products
- Paid Holidays
- Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions.
- 16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
- Employee Assistance Program (EAP)
DECLARATION
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.
