What are the responsibilities and job description for the Member Service Professional position at Sunbelt Federal Credit Union?
About the Role
Sunbelt Federal Credit Union is seeking a highly motivated Member Service Professional to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
Duties and Responsibilities
Sunbelt Federal Credit Union is seeking a highly motivated Member Service Professional to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
Duties and Responsibilities
- Create and maintain strong relationships with members through effective communication, empathy, and problem-solving skills.
- Develop and implement strategies to enhance member experience, increase satisfaction, and foster loyalty.
- Provide accurate and timely information about credit union products and services, identifying opportunities to promote cross-selling and upselling.
- Maintain knowledge of credit union policies, procedures, and regulatory requirements to ensure compliance and accuracy.
- Collaborate with other teams to resolve complex issues, improve processes, and drive business growth.
