Service Advisor

Sunbelt Fire, a leading distributor of apparatus and equipment to the fire industry in the southeast, is growing, and looking to add a highly motivated and customer-focused Service Advisor to join our team in Houma, LA. The ideal candidate enjoys solving problems and serving someone who’s facing a challenging situation with equipment down.

This role requires an individual who has excellent communication skills, enjoys working with others, and wants to serve our team and customers with integrity, authenticity, and hard work.

• Serve as the primary point of contact for customers, addressing inquiries and providing updates on service progress to provide excellent customer service.
• Create estimates for customers within CRM (Salesforce) and ensure all estimates are within the company’s scope of work and capabilities.
• Efficiently manage the opening and closing of work orders, ensuring all necessary information is accurately recorded, documented, and approved by customer.
• Perform any required research, use vendor assistance, and maximize sharing of knowledge across branches to expeditiously diagnose and repair. Perform quality control inspections throughout the repair and at completion to ensure quality of all work and meet customer’s expectations.
• Facilitate effective communication between technicians, the service department, and the parts department to ensure smooth workflow and timely repairs.

Core Competencies/Skills/Education:

• Passion about the mission of Sunbelt Fire, our core values, and serving those who save and protect lives
• High school diploma or equivalent; additional education or certifications is a plus
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in using computer systems and software related to customer service management
• Previous experience in customer service role is a plus
• Knowledge or background in heavy trucks, heavy equipment, or automotive is a plus

Position Expectations: Full-time. Monday-Friday 8AM-5PM

Benefits:

• Medical, Prescription Drug, Dental and Vision Benefits offered through BCBS of Alabama and MetLife
• Company paid Life Insurance
• Company paid Long-Term Disability (Short-Term Offered)
• 401k with Company Match
• Vacation and Sick Leave
• Paid Holidays

All positions are subject to background check and drug test.

If you are interested in being considered for this position, please apply here:

1). Step 1 – Complete Application

2). Step 2 – Complete Assessment via link below:

https://go.cultureindex.com/s/474CB40000