What are the responsibilities and job description for the Customer Care Supervisor position at Sunbit?

JOB TITLE : Customer Care Supervisor

LOCATION : Las Vegas, Nevada

WORK SCHEDULE : Open

Who We Are :

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role :

The team at Sunbit is looking for an organized, ambitious, and service-oriented Customer Care Supervisor for our Las Vegas, Nevada office. As a Customer Care Supervisor, you are responsible for upholding Sunbit’s Customer Care Core Values, which include building a positive team and family spirit. An ideal Customer Care Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Customer Care Associates.

Please Note : This position is in a Call Center, in office (non-remote) environment

What You’ll Be Doing :

Hire, Coach, and Develop new and existing associates

Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices

Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention

Assist with questions and / or escalations of customer and employee concerns

Monitor agent performance and provide monthly evaluations

Help develop and implement new policies and optimize current processes

Motivate and encourage agents through positive communication and feedback

Enforce Company policies for quality work and performance while ensuring compliance

Monitor employee time cards and scheduling for payroll submissions

Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company’s guidelines

What You Bring to the Table :

2 years experience in a similar management position

Prior Collections experience is a plus

Outstanding verbal and written communication skills

Proficient computer and analytical skills

Excellent organization and leadership abilities

Available to work early morning, evening, and / or weekend shifts

Great people skills and ability to build rapport

Knowledge of Five9 and Verint is a plus

Perks Included :

Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list

Mission driven empowered collaborative environment

State of the art customer care contact center

Competitive pay and stock options

Unlimited PTO

Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave

HSA and Pet Insurance

401K Plan with Matching

Casual Dress

Other fun team events and Spirit Days

Open door policy / Open office floor plan

Core Values for Success at Sunbit :

Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important

Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable strong organizational and time management skills with the ability to prioritize effectively

Connect genuinely- Build and maintain strong relationships with both customers and partners.

Act fast- Thrive in a fast-paced environment while maintaining a high level of support

Include always- Communicate well verbally and in writing, demonstrating empathy and understanding

Innovate for good- Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

IND1

Apply for this job

Receive alerts for other Customer Care Supervisor job openings

Customer Care Supervisor

What are the responsibilities and job description for the Customer Care Supervisor position at Sunbit?

What is the career path for a Customer Care Supervisor?

Sign up to receive alerts about other jobs with skills like those required for the Customer Care Supervisor.

Job openings at Sunbit

Not the job you're looking for? Here are some other Customer Care Supervisor jobs in the Las Vegas, NV area that may be a better fit.

We don't have any other Customer Care Supervisor jobs in the Las Vegas, NV area right now.

AI Assistant is available now!