Dispensary Agent

Sunburst Pharm is a cannabis dispensary seeking a couple of energetic dispensary agents to join our staff. Located in Cambridge, Maryland, this dispensary is a multi-functional business that acts as a cannabis dispensary, accessory and device retail store.

As a Sunburst Pharm Dispensary Agent, you act as the first point of contact for our cannabis consumers. You’ll be tasked with check-in at reception, listening to each consumer’s unique needs, assisting them in selecting cannabis that best suits their needs and completing their purchase. The ideal candidate will do this in a positive, patient service-oriented manner in compliance with state regulations.

Responsibilities

• Greet customers as they enter the reception area and sales room
• Verify patients are registered within the state patient database
• Educate patients on Maryland cannabis laws
• Earn the trust of our consumers – learn their specific cannabis needs then help direct them to products and ingestion methods that work for them
• Accurately prepare and record all sales transactions within the Point-of-Sale system
• Maintain a professional and safe environment for patients and fellow team members
• Demonstrate the ability to follow all COMAR compliance regulations and Sunburst Pharm operating procedures
• Identify potential issues and work with senior management to correct them
• Work to continually educate yourself on medical cannabis and expand your knowledge of cannabis products and treatment methods
• Pass all required medical cannabis training programs
• Assist Inventory Management with reconciling and stocking dispensary products
• Assist Inventory Management with trimming, packaging and labeling new products
• Assist in cleaning the dispensary and organizing displays
• Answers patient questions in-person, over-the-phone and online
• Perform light clerical duties including accurate filing of patient information, inventory and general records while maintaining strict patient confidentiality

Desired Qualifications:

• At least 21 years of age
• High School Diploma or GED
• Associate's Degree or higher strongly encouraged
• Must pass all required background checks
• Must obtain a state-issued medical cannabis card
• Must be able to work all hours of operation: 5 days a week between the hours of 7AM-9PM.
• Experience in the legal cannabis industry a plus, but not required
• 2 years customer service experience in a 1:1 client-focused sales environment
• Excellent customer service skills
• Experience working with digital Point-of-Sale systems preferred
• High proficiency working in a Windows PC environment, Microsoft Word and PC-based Web Browsers
• Ability to work evenings and weekends as needed
• Ability to handle multiple duties in a fast-paced industry
• Ability to work independently and as a team, using strong analytical, prioritization and problem solving skills to tackle a variety of tasks
• Ability to stand for 7-8 hours at a time
• Ability to lift, carry and balance up to 30 pounds
• A strong desire to take the initiative and follow through on tasks with minimal supervision.

Benefit Conditions:

• 90 day getting acquainted period

Hours per week:

• 30-39

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting and developing relations with both customers and team members
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction and scope
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• List the attributes you feel are most important when serving customers in a fast-paced retail environment.

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

Salary : $18 - $20