Spa Desk Agent

Overview

Spa concierge’s are responsible for creating the ultimate guest experience for each guest that honors us with their presence.

Salary: $18.00

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40 miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Responsibilities

• Provide a professional and friendly attitude to all customers and employees.• Greeting guests into the Spa, answering all incoming calls, scheduling appointments and collecting payment for services.• Maintaining cleanliness and the presentation of the spa including all hydrotherapy/pool stations.• Scheduling individual and group services.• Check guest in and out effectively in Spa Soft;• Meet guest needs: sanctuary, locker rooms, and the pools.• Work directly with food and beverage to take orders and deliver spa cuisine.• Knowledge of retail products and services offered in the Spa and Resort .• Maintain a cash bank effectively.• On time attendance and dress code required.• Make sure facility and company assets are kept secure at all times.• Maintain equipment and facilities in working, sanitary, and orderly condition (in accordance with county health regulations and OSHA)• Comply with all Suncadia policies, procedures, and safety regulations. • Always going above and beyond to exceed the guests expectations.• Other duties as assigned.

Qualifications

• High school graduate or GED• Excellent organization and time management skills • Excellent communication skills – both verbal and written required• Good interpersonal skills required• Excellent listening skills required• The ability to work well in a team; adaptable and flexible• Remain calm and professional under stress; maintain a positive attitude• Hearing and visual ability to observe and detect signs of emergency situations.• Ability to access and accurately input information using a moderately complex computer system.• Minimum 1-year experience as Spa Receptionist/Scheduler in salon and/or hotel/resort property preferred. • Spa Soft experience preferred.• Ability to communicate in English both verbal and non-verbal;• Provide legible communication;• Basic math skills;• Perform job functions with attention to detail, speed and accuracy;• Prioritize and organize;• Follow directions;• Answer inquiries via telephone and e-mail in professional manner;• Ability to resolve problems using good judgment;• Ability to work as a team and/or as an individual with minimal supervision;• Maintain confidentiality of guest information and pertinent hotel data;• Available to work weekdays, weekends, and holidays;

#SuncadiaResort 

Salary : $18