What are the responsibilities and job description for the CSR - Customer Service Representative position at SunCo?
Company Overview:
At SunCo, we are Omaha's Lawn Care Experts, committed to providing the best possible lawn care, from organic fertilization to natural aeration and weed control. We offer custom lawn maintenance plans to fit every need and ensure that your lawn receives the water it needs to thrive. At SunCo we are committed to delivering excellence in every aspect of our business. As a leading service provider in lawn care, we understand the importance of building strong relationships with our customers and ensuring their satisfaction with our services. Our team is the backbone of our success, and we’re currently looking for a motivated and customer-centric individual to join us as a Customer Service Representative and inspire a little outdoor envy in Omaha with our Green Grass, No Weeds Guarantee
Position Overview:
As a CSR, you will play a crucial role in managing the workflow across all divisions through our scheduling software and processes. This position serves as the front line of our customer interactions, requiring a candidate with outstanding customer relation skills and the ability to build good working relationships across various departments.
Key Responsibilities:
- Efficiently manage and answer a multi-line phone system.
- Engage with customers daily, addressing inquiries and concerns with professionalism.
- Create and manage work orders and estimates.
- Collaborate with Managers and Division Managers to build effective technician routes.
- Handle scheduling requests and optimize routes for efficiency.
- Confirm routes and manage last-minute scheduling changes.
- Communicate appointment details to customers via calls and emails.
- Schedule new homeowner walkthroughs and oversee the installation folder process.
- Obtain necessary locates and permits for installations.
Essential Skills and Qualifications:
- High School Diploma or equivalent.
- Prior experience in a customer service position.
- Basic computer literacy and proficiency in Windows-based software, email, and internet applications.
- Exceptional problem-solving skills with the ability to anticipate and address issues proactively.
- Excellent communication skills, both verbal and written, with a strong ability to effectively communicate with various internal teams and customers.
- Demonstrated strength in customer management – understanding and prioritizing customer needs.
- Ability to manage multiple tasks simultaneously with high accuracy and attention to detail.
- Bilingual abilities a plus!
Physical Demands:
- This role requires sitting for extended periods.
- Frequent oral and written communication, including talking on the phone and in person.
- Viewing of a computer monitor for various tasks.
Training:
Training will be provided for our specific software tools, including FileMaker and Auto Dialer (VoiceShot).
Why Join Us?
SunCo is not just a workplace. We are a team-driven by our mission to provide unmatched services to our customers. Here, you’ll have the opportunity to grow professionally in a supportive and dynamic environment. If you’re ready to take your customer service career to the next level, we would love to hear from you.
How to Apply:
Interested candidates should send their resume and a cover letter explaining their interest in the role and relevant experience to careers@suncolawns.com or contact us at (402)553-5204.
We’re excited to welcome a new member to our team who shares our passion for excellent service and customer satisfaction!
Job Type: Full-time
Pay: $18.50 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $19
