Job Details
Job Location
Lakewood Ranch - Bradenton, FL
Position Type
Full Time
Job Shift
Full-Time - regular business hours
Description
JOB DUTIES AND KEY RESPONSIBILITIES
Donor Recruitment and Scheduling :
- Recruit and schedule eligible blood donors via telephone for SunCoast's @Home Concierge Service .
- Educate donors about the donation process and address their questions.
- Recommend suitable donation locations and options to meet donor preferences.
Logistical Optimization :
Utilize donor location and availability to build efficient schedules for the Concierge Phlebotomist.Maximize productivity by filling schedules strategically and avoiding gaps.Relationship Building :
Cultivate and maintain relationships with both new and existing donors.Act as a key point of contact to ensure a positive and personalized donor experience.Community Outreach :
Identify and source new donor groups or individuals for at-home or offsite donation opportunities.OTHER DUTIES :
Performs other related duties as necessary to support SunCoast Blood Centers' mission, vision, and values.
Qualifications
MINIMUM QUALIFICATIONS
Education :
High school diploma or equivalent required.Experience :
Minimum of 2 years in a customer-facing role, such as recruitment, sales, or hospitality.Skills and Abilities :
Strong communication and relationship-building skills.Excellent organizational and time-management abilities.Proficiency in Microsoft Office Suite and familiarity with CRM tools.Ability to adapt to diverse audiences and provide high-quality customer experiences.Licenses / Certifications :
Not Applicable
LEGAL AND REGULATORY REQUIREMENTS
Florida Compliance : Ensure adherence to Florida's labor laws, including wage and hour regulations, anti-discrimination laws, and workplace safety standards.Privacy and Data Protection : This role requires strict adherence to HIPAA and Florida privacy laws. Employees must complete annual privacy training and ensure all sensitive donor information is handled in compliance with applicable regulations.Background Check and Drug Screening : Employment is contingent upon successful completion of a background check and drug testing, as required by the Florida Drug-Free Workplace Act. Candidates must maintain compliance with SunCoast Blood Centers' drug-free policies throughout their employment.Ensure compliance with applicable laws, regulations, and organizational policies.PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Physical Requirements :
Ability to work at a computer for extended periods and handle repetitive tasks such as phone calls.Extended periods of sitting and working at a computer are required.Manual dexterity is necessary for using a mouse, keyboard, telephone / headset, and other standard office equipment.Environmental Requirements :
The position is based in a standard office environment with moderate noise levels.
