What are the responsibilities and job description for the Psychiatric Support Assistant - Full time position at Suncoast Center, Inc.?
Position is Monday through Friday working hours 8am to 5pm with an hour unpaid lunch / break period.
Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a Psychiatric Support Assistant to support and advocate for our clients. Suncoast Center offers a variety of programs such as intensive community based mental health, forensic programs, office-based mental health and substance use care, as well as programs designed to assist children and their families in an effort to capture the needs of the entire community.
Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.
Job Duties :
Minimum Qualifications : 2 years of working experience in a medical practice or behavioral health setting required. Ability to understand and clearly describe zoom access requirements and troubleshoot issues with families in order to support effective tele-health experience. Experience with HIPAA, consents to treat, and releases of information. Demonstrates a non-judgemental attitude, a positive disposition, and hope regardless of customer state of mind. Displays excellent customer service, telephone skills, and schedule experience required.
Education : High School or GED
Experience : Demonstrated ability to problem solve computer and telephonic access issues with others.
Other :
- Working Conditions : Office based setting in direct contact with others including young children
- Computer Literate and experience with an electronic medical records
- Demonstrate or develop full knowledge of Zoom Platform
Job Duties :
Must be 21 years of age.
Negative Drug Screening prior to hire and throughout employment.
Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver's License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).
Must be able to provide official transcripts.
Working Conditions : Indoor work; local travel for meetings, training, and location assignment. Busy, high stress office. Ability to work in high-stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.
Computer Literate in Microsoft Outlook, Word, Excel; familiar with electronic medical records
Suncoast Center, Inc is a drugfree workplace and follows federal guidelines / regulations related to marijuana use
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