Concierge Recruitment Specialist

Description

JOB DUTIES AND KEY RESPONSIBILITIES

Donor Recruitment and Scheduling:

• Recruit and schedule eligible blood donors via telephone for SunCoast’s @Home Concierge Service.
• Educate donors about the donation process and address their questions.
• Recommend suitable donation locations and options to meet donor preferences.

Logistical Optimization:

• Utilize donor location and availability to build efficient schedules for the Concierge Phlebotomist.
• Maximize productivity by filling schedules strategically and avoiding gaps.

Relationship Building:

• Cultivate and maintain relationships with both new and existing donors.
• Act as a key point of contact to ensure a positive and personalized donor experience.

Community Outreach:

• Identify and source new donor groups or individuals for at-home or offsite donation opportunities.

OTHER DUTIES:

Performs other related duties as necessary to support SunCoast Blood Centers' mission, vision, and values.

Qualifications

MINIMUM QUALIFICATIONS

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of 2 years in a customer-facing role, such as recruitment, sales, or hospitality.

Skills and Abilities:

• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office Suite and familiarity with CRM tools.
• Ability to adapt to diverse audiences and provide high-quality customer experiences.

Licenses/Certifications:

Not Applicable

LEGAL AND REGULATORY REQUIREMENTS

• Florida Compliance: Ensure adherence to Florida’s labor laws, including wage and hour regulations, anti-discrimination laws, and workplace safety standards.
• Privacy and Data Protection: This role requires strict adherence to HIPAA and Florida privacy laws. Employees must complete annual privacy training and ensure all sensitive donor information is handled in compliance with applicable regulations.
• Background Check and Drug Screening: Employment is contingent upon successful completion of a background check and drug testing, as required by the Florida Drug-Free Workplace Act. Candidates must maintain compliance with SunCoast Blood Centers’ drug-free policies throughout their employment.
• Ensure compliance with applicable laws, regulations, and organizational policies.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Physical Requirements:

• Ability to work at a computer for extended periods and handle repetitive tasks such as phone calls.
• Extended periods of sitting and working at a computer are required.
• Manual dexterity is necessary for using a mouse, keyboard, telephone/headset, and other standard office equipment.

Environmental Requirements:

• The position is based in a standard office environment with moderate noise levels.