Overview
6 positions available!
Compensation : $20.00 hourly
Start date : March 3rd, 2025
Position Type : Full Time
Training Schedule : Monday through Friday 8 : 00 AM - 5 : 00 PM
Member Care Center Hours of Operation : Monday through Friday 7 : 00 AM - 8 : 00 PM & Saturday 8 : 00 AM - 1 : 00 PM various shifts are available within the hours of operation
- Hybrid option available after 3-6 months of satisfactory performance
The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.
The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.
Responsibilities
Handle a high volume of inbound telephone inquiriesProcess a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accountsInform members and prospective members about products and services offered by Suncoast Credit UnionDemonstrate patience in all customer interactions, maintaining a pleasant tone and mannerDetermine membership eligibilityResearch and resolve member concernsPerform account maintenance, data entry, and account correctionsMaintain an awareness of calls waitingImplement phone center and member service requirements established by managementAttend educational events to increase professional knowledgeComplete annual BSA / AML compliance training and understands employee's role in maintaining an effective BSA / AML compliance programComplete FACT Act Red Flag trainingQualifications
High school diploma or equivalentBilingual preferredPrevious experience with a financial institution, call center, or customer service role preferredAbility to prioritize tasks, deal effectively with competing and changing priorities to meet deadlinesAccurate, detail-oriented, and organized with task managementAbility to analyze and resolve difficult and complex problemsProficient knowledge and understanding of credit union products, services, policies, and procedures pertinent to the jobProficient knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilitiesProficient knowledge and understanding of the credit union computer systems and software applications required to perform job dutiesGood written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulatorsAbility to communicate information requiring explanation or interpretationAbility to work independently and in a team-oriented environmentAbility to manage fluctuating shifts with early morning or evening hoursSkills
AI & Machine LearningCustomer ServiceData ScienceBenefits
Financial Well-Being : Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending AccountsWellness : Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability CoverageWork-Life Balance : 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTOCommunity Involvement : Paid Volunteer HoursGrowth : Degree Assistance up to $5,000 per yearFor more information, including additional benefits, please visit our benefits website at
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at
Salary : $5,000
