What are the responsibilities and job description for the Call center specialist position at Suncoast Credit Union?
Overview :
Starting Pay : $20.00 hourly
Start Date : August 19th, 2024
Position Type : Full Time
Training Schedule : MON - FRI 8 : 00 AM - 5 : 00 PM
Regular Schedule Options :
1) MON - FRI 11 : 00 AM - 8 : 00 PM
SAT : 8 : 00 AM 1 : 00 PM
TUES / SUN : OFF
Hybrid option available after 3-6 months of satisfactory performance*
This position provides the opportunity to grow into a career in lending. The Call Center Lending Relationship Specialist assists credit union members with their long-term financial goals and planning for their future by providing financial solutions and counseling.
This individual engages current and prospective members through telephone support interactions. This role plays a key part in improving the financial lives of Suncoast Credit Union members.
Responsibilities :
Identify ways to improve members’ financial life
Present and explain lending products and services provided by the credit union and its affiliates
Initiate and underwrite consumer loans according to credit union lending policies and procedures
Answer calls in a courteous, professional, and timely manner
Provide a prompt, accurate, and excellent member experience
Interview members to gather information necessary to complete loan applications
Input and process loan requests
Meet minimum monthly goals determined by management
Assess loan applications
Process system approvals and suggest decision recommendations
Serve the community and actively participate in area events representing the credit union
Qualifications :
High school diploma or equivalent
1 years of call center or customer service experience
Bilingual in Spanish preferred
Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
Must be able to maintain a high level of confidentiality
Skills
Customer Service
Sales
Benefits
Financial Well-Being : Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness : Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance : 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement : Paid Volunteer Hours
Growth : Degree Assistance up to $5,000 per year
Flexibility : Remote, Hybrid, and Onsite Schedules
Security : Pet Insurance, Free Identity Theft Protection, Legal Assistance
For more information, including additional benefits, please visit our benefits website at (url removed)
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at (url removed)
Last updated : 2024-07-31
Salary : $5,000
