Member Solutions Representative

• Utilize telephone or written communication to reach members with past due accounts
• Perform basic financial analysis and determine reasons for loan delinquency
• Implement credit union policies to offer suggestions or recommendations on how to restore loans to a current status
• Recommend solutions such as payment extensions, due date changes, referral to Member Solutions Department or outside consumer credit counseling, repossession, or redemption
• Ensure account information by documenting all account activity in the Member Solutions software
• Administer corrections or refer accounts to the appropriate department for further research
• Facilitate an assigned number of collection calls per day
• Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
• Record and post payments received to members’ accounts or General Ledger
• Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
• Assist with training new employees in the Member Solutions Department
• Assist with training credit union employees on Member Solutions policies and procedures
• Attend educational events to increase professional knowledge and remain current with compliance guidelines

• High school diploma or equivalent
• 1 years of consumer collections experience
• Basic accounting skills to post payments to General Ledger and members’ accounts
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management

• Customer Service

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/