What are the responsibilities and job description for the Mortgage Servicing Specialist position at Suncoast Credit Union?
Overview:
The Mortgage Service Specialist plays a vital part in providing outstanding member service in accordance with Suncoast Credit Union standards. This role serves credit union members in a timely, accurate, professional, and courteous manner through telephone inquiries. This individual will perform a wide variety of tasks to originate mortgage loans and improve members’ financial lives.
Responsibilities:
Benefits
Company Overview
Compensation: $19.00 - $26.00 hourly based on experience and credentials
Location Type: Hybrid, The candidate must be onsite one day a week.
Position Type: Full Time
Schedule: Monday through Friday 8:00 AM - 5:00 PM (training is held onsite for the first 3 months)
The Mortgage Service Specialist plays a vital part in providing outstanding member service in accordance with Suncoast Credit Union standards. This role serves credit union members in a timely, accurate, professional, and courteous manner through telephone inquiries. This individual will perform a wide variety of tasks to originate mortgage loans and improve members’ financial lives.
Responsibilities:
- Process a wide variety of member requests on their mortgage loan accounts; for instance, application of payments, payoff quotes, posting of payoff proceeds, fees, lump sum payment re-amortizations, and escrow analysis
- Perform member verification to protect the members’ confidential information
- Serve as an expert in mortgage servicing requests
- Review, analyze, and recommend subordination, partial release, and mortgage modification requests
- Prepare and deliver the required forms to members, title companies, or attorneys
- Modify terms of existing loans, including reducing or terminating credit lines
- Complete the satisfaction of mortgage document when loans are paid in full to ensure proper release of lien on collateral held in accordance with applicable laws and regulations
- Resolve member inquiries or disputes related to mortgage billing statements, address discrepancies, payment posting, escrow analysis, 1098-Mortgage Interest Statements, etc.
- Perform research, validation, and file maintenance as needed on a variety of departmental reports to ensure accuracy of data input and reporting
- Explain Tax and Insurance Account Disclosure Statement to members, including surplus, shortages, and deficiencies
- Resolve flood zone disputes, communicate with third-party vendors, and perform file maintenance as required
- Communicate to members the final determinations based on laws and regulations for flood insurance
- Produce written mortgage payoff letters from the host computer system or mortgage servicing system according to established guidelines and within regulatory time frames
- Monitor and track real estate property tax requirements for members’ escrow accounts in accordance with applicable laws and regulations
- Assist with review, editing, and processing of data for 1098-Mortgage Interest Statement reports
- Implement required performance standards for quality, communication, promptness, and identifying member needs
- Maintain knowledge of current policies, procedures, and applicable laws or regulations
- Support branch and call center staff through ChangeGear tickets, providing prompt, professional, and clear feedback to tickets
- Review, process, and input information in the mortgage servicing system for ACH payment processing
- Collaborate with EFT Department and members to resolve discrepancies
- Attend educational events to increase professional knowledge
- High school diploma or equivalent
- 2 years of progressively responsible mortgage or loan servicing experience, preferably with a financial institution
- Ability to work in a high volume, fast-paced environment
- Ability to work independently and in a team-oriented environment
- Proficient in resolving members’ concerns
- Ability to effectively handle complex members’ situations and escalate matters accordingly
- Proficient in Microsoft Office software, including MS Excel and MS Word
- Ability to prioritize tasks by effectively managing competing and changing priorities to meet required deadlines
- Accurate, detail-oriented, and organized with task management
- Ability to analyze and resolve difficult and complex problems
- Proficient communication written, verbal and interpersonal skills to interact effectively with members, staff, vendors, and government regulators
- Ability to communicate information requiring explanation or interpretation
Benefits
- Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
- Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
- Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
- Community Involvement: Paid Volunteer Hours
- Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
Salary : $5,000
