What are the responsibilities and job description for the Referral Coordinator position at Suncoast Skin Solutions?
Job Description
Job Description
Job Title : Referral Coordinator
Location : Corporate Office
Position Type : Full Time
Job Description : To obtain referrals and authorizations for patient office and procedure visits in a timely manner.
Role and Responsibilities
Administrative
Coordinate referral / authorization for patient appointments
Verify patient insurance coverage
Contact patient insurance and submit appropriate codes if a referral / authorization is needed for the patient appointment
Maintain and update patient medical records, insurance, and demographics
Scheduling patient general dermatology and surgical appointments
Keep track and manage referrals / authorizations daily to ensure active referrals / authorizations are in place for patient general visits and procedures
Professional
Demonstrates initiative and responsibility
Able to perform repetitive tasks without loss of focus
Adheres to ethical principles
Time Management
Prioritizes and can perform multiple tasks
Adapts to change
Attends all team meetings and mandatory in-service training / education
Basic computer skills
Type minimum 45wpm
Communication
Recognizes and respects cultural diversity
Adapts communication to individual’s ability to understand
Uses professional, pleasant telephone etiquette
Uses medical terminology appropriately
Treats all patients and co-workers with compassion, e-mpathy, and mutual respect
Projects a professional manner and image
Consistent attendance and punctuality
Adherence to time clock procedures
Legal
Maintains confidentiality and documents accurately
Uses appropriate guidelines for releasing patient information
Practices within the scope of education, training and personal capabilities
Conducts self in accordance with Suncoast’s employee manual.
Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA
Core Competencies
Efficiency
Attention to details
Organized
Punctual
Takes initiative, proactive
Team Player
Honesty / Integrity
Flexible
Calm under pressure
A Doer”, persistence
Problem solver, Strategic thinking, Creativity
Analytical skills
Clear and concise communication / Listening skills
Quick Learner, Intelligence
Follow through on commitments
Enthusiastic, Friendly, Positive attitude
Openness to advice and constructive criticism
Strong work ethic
Physical Demands
Prolonged sitting / walking
Repetitive motion of head, neck, hands, wrists and arms
Use of telephone, headset and office equipment such as computers, faxes, scanner copiers
Multitask position
Lifting up to 25lbs.
Extensive reading and writing / typing
Qualifications and Education Requirements :
High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills. Minimum of 2-3 year experience in a billing or referral coordinator role preferred.
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