Manager of Residential Solar Projects

OUR PURPOSE

SunCommon believes business should create positive change and help solve the world’s biggest problems. Our mission is to accelerate the transition to solar power in our communities because ensuring a habitable planet is the most important work of our lifetimes.

ABOUT THE BUSINESS

SunCommon is a market leading renewable energy company operating in Vermont and New York's Hudson Valley and Capital District. We use an innovative approach to marketing, via high-touch, personal interactions with home and business owners who want clean electricity and more energy security. We’ve done all the legwork to put together a total package that’s easy for the customer. We picked the best equipment manufacturers, arranged attractive financing that saves our customers real money and hired up the finest installers. There’s over 8,000 happy SunCommon residential and commercial customers so far - and lots more to come. Organized as a Benefit Corporation and certified as a BCorp, we’re committed to the triple bottom line of People, Planet and Profit. Our goal is to become the largest publicly traded, BCorp in the country producing renewable energy.

ABOUT THIS POSITION

Residential Project Management (RPM) is where dreams become reality in the solar process for customers. Through effective leadership, the Manager of Residential Solar Projects helps to drive SunCommon’s success by overseeing the installation pipeline and schedule, ensuring all jobs are handled efficiently, and creating a joyful experience for our customers.

We seek an experienced professional with a proven track record leading a process-driven team to reach goals while maintaining an engaging and supportive work environment. The Manager of Residential Solar Projects is responsible for forecasting our installation capacity and schedule, providing customers with the highest quality service, and reporting and analyzing results. This position requires a high level of operational and customer

service experience and the ability to coach these skills in others.

The Manager of Residential Solar Projects works across departments ensuring both internal and external customers receive clear and timely communications. They are the primary Operations hub for subcontractors, utilities, permitting authorities, and other key partner-contacts. Excellent written and verbal communication skills are required.

ABOUT THIS POSITION

Residential Project Management (RPM) is where dreams become reality in the solar process for customers. Through effective leadership, the Manager of Residential Solar Projects helps to drive SunCommon’s success by overseeing the installation pipeline and schedule, ensuring all jobs are handled efficiently, and creating a joyful experience for our customers.

We seek an experienced professional with a proven track record leading a process-driven team to reach goals while maintaining an engaging and supportive work environment. The Manager of Residential Solar Projects is responsible for forecasting our installation capacity and schedule, providing customers with the highest quality service, and reporting and analyzing results. This position requires a high level of operational and customer

service experience and the ability to coach these skills in others.

The Manager of Residential Solar Projects works across departments ensuring both internal and external customers receive clear and timely communications. They are the primary Operations hub for subcontractors, utilities, permitting authorities, and other key partner-contacts. Excellent written and verbal communication skills are required.

ESSENTIAL JOB FUNCTIONS

Reporting to the Director of Operations, the Manager of Residential Solar Projects is responsible for:

• Supervise and mentor SunCommon Residential Project Managers with a focus on team & individual growth, staffing, and cross functional communications.
• Effectively manage a portfolio of residential customers when necessary to support the Project Managers and the pipeline.
• Ensure task accountability and defined timelines are upheld and communicated.
• Manage residential installation calendar and ensure team goals are met by accurately forecasting job milestone durations and installation capacity.
• Identify internal and external issues/risks which impede project delivery. Develop, communicate and implement solutions.
• Prepare regular status reports on project movement and deviation from goals for senior leadership.
• Manage relationships with subcontractors, utilities, permitting authorities, and inspectors to ensure strong partnerships and efficient workflow.
• Handle elevated customer situations with patience, compassion, and fairness to the customer and the business.
• Create and maintain training materials to onboard and train new team members.

JOB QUALIFICATIONS

We are looking for a strong, energetic Manager of Residential Solar Projects to bring these attributes:

Ideal candidate will have a successful track record managing and leading fast paced, goal oriented teams.

• 3 years of project management or equivalent experience.
• Proven organizational skills, including the ability to effectively handle multiple priorities at any given time and to establish priorities for others.
• Top-notch customer service skills with a passion for delivering a joyful customer experience.
• Solutions oriented mindset.
• Demonstrated experience as a strong team member with superior oral and written communication skills.
• Proficiency with CRM Software, NetSuite, Expensify, and Google Apos.
• Project Management Certifications and experience in solar construction/installation preferred.

COMPENSATION & BENEFITS

SunCommon provides our employees a competitive salary and strong package of benefits, including:

• For the employee and her/his/their family, fully paid medical premiums as well as a significant contribution toward medical deductible expenses.
• For the employee and family - fully paid dental premiums.
• 3 weeks paid personal leave (combined vacation and sick) for year 1; 4 weeks for year 2 and beyond
• 10 paid holidays
• Company contribution toward retirement (401k company match 1:1 up to 3% of pay that the employee sets aside, then 1:2 match for 4 or 5%) or 3% of pay toward the employee’s college student loan debt
• Company paid short-term and long-term disability insurance and $25k in life insurance with buy-up option
• Employee Assistance Program (EAP)

SUNCOMMON VALUES

Achieving our mission is critical work, and how we do that work matters. One way SunCommon creates positive change is internally, by instituting and measuring ourselves against practices that do right by our employees, customers, and communities. The following core values are critical to our operations and our success: Embody Excellence, Maintain Humanity, Prioritize Inclusivity, Cultivate Joy.

We do it by celebrating creativity, cross-function collaboration, high energy, hard work, good play, deep networking and with the acknowledgement that we’ll each make mistakes and learn from them. We know success. We know fun. Come do both with us.

As a certified BCorps, we take seriously our responsibility to succeed and to honor our triple bottom line commitments to People (our employees and their families, our Customers and residents of the communities where we do business), Planet (our beloved environment and the broader globe, given climate change) and Profit (providing capital to grow, revenue to share among our employees, and a reasonable return to our investors). This is important work, and we have fun doing it. Innovation is fun stuff.

SunCommon of course is an equal opportunity employer and we don’t tolerate harassment or other discrimination based upon sex, sexual orientation, gender identity, marital status, caregiver status, pregnancy, military or veteran status, race, color, religion, national origin, place of birth, ancestry, age, physical or mental disability, genetic information or any other legally protected status.