What are the responsibilities and job description for the Assistant Store Manager position at Sundance Catalog?
Job Description
Summary
We are seeking an individual to assist us at our retail store in Southlake, TX . The Assistant Store Manager partners with the store management team in driving store sales by motivating and developing a sales team to provide the highest level of internal / external customer service to maximize sales. Assists the management team in store opening, closing and general floor supervision as scheduled and needed. Maintains a positive, energetic work environment, and consistently demonstrates and upholds the Sundance culture with the utmost integrity.
Duties & Responsibilities
Customer Service / Sales
- Customer service is key…we are here to enhance the customer experience by outfitting them.
- Greet and welcome customers as they enter with genuine enthusiasm.
- Ask open-ended questions to determine customer’s needs.
- Listen to customers and uses their feedback to improve service levels.
- Tell the product story, features, and benefits of jewelry and merchandise.
- Check for customer understanding.
- Offer additional products that support or relate to the customer needs.
- Inform customers of our website and catalog, offering to put them on our mailing list.
- Listen to customers and uses their feedback to improve service levels in the store.
- Achieve budgeted sales, payroll, and inventory goals.
- Work with the Store Manager to analyze sales trends, develop plans to maximize profits, and minimize costs.
- Consistently exceed the expectations and requirements of the internal and external customer.
- Resolve issues in a timely and cost effective manner.
- Provide ongoing sales and product training for the staff to build multiple sales and achieve sales goals.
Store Teams
Operations
Qualifications
