What are the responsibilities and job description for the Retail Sales Associate position at Sundance Catalog?
Job Description
Sundance is looking for a talented and enthusiastic Part-time Sales Associate to join our team in Lone Tree, Colorado. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Robert Redford founded Sundance Catalog in 1989 and we have been growing ever since. Sundance is a brand that supports artistic endeavors and focuses on the creative process and originality. We are committed to providing world-class service while offering unique products that showcase artistic inspiration. Sundance has grown to be a unique lifestyle brand with a compelling assortment of products and retail stores located in several states.
Summary
The Sales Associate partners with the store management team in driving store sales by demonstrating persistent attention to detail in serving and selling goods to customers, while offering general support to the management team regarding visual merchandising, housekeeping, and store cleanliness. Above all the Sales Associate is a team player with the best in mind for the customer, the company, and the owners. The Sales Associate will consistently demonstrate and uphold the Sundance culture with the utmost integrity.
Duties & Responsibilities
Customer Service / Sales
- Greets and welcomes customers as they enter with genuine enthusiasm
- Customer service is key… we are here to enhance the customer experience by outfitting customers
- Asks open-ended questions to customers to determine needs
- Tells the product story, features, and benefits of jewelry and merchandise
- Checks for customer understanding
- Offers additional products that support or relate to the customer's needs
- Listens to customers and uses their feedback to improve service levels
- Informs customers of our website and catalog, offering to put them on our mailing list
- Consistently and accurately follows up on customer issues in a timely manner
- Seeks product knowledge on new and core goods and openly shares information and selling tips with fellow partners
- Processes register transactions accurately and efficiently
- Assists the store in achieving the store-budgeted sales
- Proficient in all functions including the Point of Sale, Kiosk, and iPad system
- Must be familiar with all operations of the store and willing to pitch in as needed
Standards of Operations
Qualifications
