Keyholder

Company Description

Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Sundance was founded in 1969 by Robert Redford when he purchased land at the base of beautiful 12,000-foot Mount Timpanogos in Utah's Wasatch Mountains. This pristine place became the Sundance Village, and at the base of the Village was a tiny store. Guests would frequently write letters to the store requesting special items they had seen while visiting Sundance, and thus the idea for Sundance Catalog was born.

It started small. Robert Redford called together a few of his colleagues to discuss starting a mail-order catalog to fill these requests and to make Sundance's unique items available to a wider audience. The first edition of Sundance Catalog was mailed in 1989, and since that first catalog, it remains the Sundance vision to share "the kinds of things that we have been privileged to collect, many of them handcrafted exclusively for Sundance."​

As Sundance has grown, we have remained rooted in the richness and diversity of the American experience. When you purchase something from Sundance, we appreciate the fact that the prime reason is enjoyment for yourself. But you are also supporting American craftspeople and efforts to enhance and preserve the artistic spirit.

Beginning with the first catalog mailed in 1989, Robert Redford has penned a special message that appears on the inside front cover of every edition. And, in the words of Robert Redford, "To us, Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service, is homegrown and available to all."

Job Description

Summary

The Keyholder, along with other members of the management team, are responsible for driving store sales by offering outstanding customer service.  They must contribute and oversee all aspects of maintaining store operating standards including merchandising and restocking displays, training and team development, routine housekeeping, shipping and receiving, while maintaining a positive work environment.

Responsibilities

Customer Service/Sales

1. Consistently exceeds the expectations and requirements of both the internal and external customer.
2. Runs the store from the floor. Acts as a floor leader and sets example through actions.
3. Listens to customers and uses their feedback to improve service levels in the store.
4. Executes and delegates operational tasks as directed or needed.
5. Provides ongoing product training and service feedback for team members to achieve sales goals.

Store Teams

1. Active in product knowledge training of the staff and encouraging a store environment where turnover is kept to a minimum.
2. Support team members by ensuring they are trained and perform to company expectations.

Standards of Operations

1. Maintains disciplines for visual standards, store cleanliness.
2. Monitors inventory procedures to support meeting shrink goals.
3. Consistently enforces all company policies and procedures.
4. Performs opening/closing procedures.
5. Upholds loss prevention and security standards to prevent theft and maintain a safe environment.
6. Keeps open and responsive communication with the District Manager as well as the Store Manager.
7. Responsible for a division of store responsibility as delegated by the Store Manager.

Qualifications

• Sundance brand fan
• 2 years of retail leadership experience
• Strong service, merchandising, and personal sales achievement
• Computer literacy including the use of Microsoft Outlook, Word, Excel and PowerPoint
• Proficient use of retail POS, ordering, and inventory management systems
• Ability to stand for long periods of time.
• Lift and carry merchandise, typically weighing up to 25 lbs.
• Bend, stoop, and reach to organize shelves and assist customers.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Additional Information

If you would like to be part of a great team and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts. 

Job Code: SC1

Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).