Retail Store Manager

Company Description

Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Sundance was founded in 1969 by Robert Redford when he purchased land at the base of beautiful 12,000-foot Mount Timpanogos in Utah's Wasatch Mountains. This pristine place became the Sundance Village, and at the base of the Village was a tiny store. Guests would frequently write letters to the store requesting special items they had seen while visiting Sundance, and thus the idea for Sundance Catalog was born.

It started small. Robert Redford called together a few of his colleagues to discuss starting a mail-order catalog to fill these requests and to make Sundance's unique items available to a wider audience. The first edition of Sundance Catalog was mailed in 1989, and since that first catalog, it remains the Sundance vision to share "the kinds of things that we have been privileged to collect, many of them handcrafted exclusively for Sundance."​

As Sundance has grown, we have remained rooted in the richness and diversity of the American experience. When you purchase something from Sundance, we appreciate the fact that the prime reason is enjoyment for yourself. But you are also supporting American craftspeople and efforts to enhance and preserve the artistic spirit.

Beginning with the first catalog mailed in 1989, Robert Redford has penned a special message that appears on the inside front cover of every edition. And, in the words of Robert Redford, "To us, Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service, is homegrown and available to all."

Job Description

Summary

We are seeking an individual to assist us at our retail store in Fairfax, VA. The Store Manager drives store sales by offering outstanding customer service, providing a high level of attention to detail on product presentation, and maintaining product in-stock position.  This will be achieved by selecting, training, motivating, and developing a team capable of executing the tasks required to maintain the standards of a world-class retailer. Must effectively manage store personnel, operations, and maintain a positive and energetic work environment. The Store Manager is ultimately responsible for all aspects of the store and must consistently demonstrate and uphold the Sundance culture with the utmost integrity.

Duties & Responsibilities

Customer Service/Sales

• Consistently exceeds the expectations and requirements of both the internal and external customer.
• Acts as a floor leader and set the example through proper role model. Runs the store from the floor.
• Listens to customers and uses their feedback to improve service levels in the store.
• Achieves budget sales, payroll and inventory goals. Analyzes sales trends and develops plans and schedules to maximize profits and minimize costs.
• Resolves issues in a timely and cost-effective manner.
• Provides ongoing sales and product training for the staff to achieve sales goals.

Store Teams

• Is dedicated to recruiting, hiring and training a talented management team. Develops team so that store is fully staffed at all times and turnover is kept to a minimum.
• Committed to developing direct management team reports to the next level.
• Provides challenging goals and assignments to ensure all associates are trained and performing to company expectations.
• Motivates and develops associates by providing frequent developmental discussions, product training, sales and service techniques. Writes and delivers all management performance appraisals.
• Meets regularly with management team to discuss business sales trends, product assortment and inventory levels, new operations procedures and hiring needs. Sets weekly and monthly goals.
• Holds quarterly store meetings to inform team of sales trends and goals, new product information, enhancing selling techniques, seasonal promotions and individual recognition.

Operations

• Maintains disciplines for visual standards, store cleanliness, safety and operations – all executed and implemented in a timely, cost effective manner.
• Monitors inventory procedures, and sees that shrink goals are met.
• Consistently enforces all company policies and procedures. Performs opening/closing procedures and ensures bank deposits are done daily.
• Keeps open and responsive communication with District Manager.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains compliance with all legal requirements and postings.

Qualifications

• Associates degree in business, management, or a related field; BS or BA preferred
• Five plus years retail management experience, including previous specialty retail experience with management responsibilities
• Experience with a premium brand retailer
• Experience in an environment where customer service is highly regarded
• Computer literacy including use of Microsoft Outlook, Word, Excel, and PowerPoint required

Additional Information

If you would like to be part of a great team and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts. 

Job Code: SC1

Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).