What are the responsibilities and job description for the Systems Analyst position at Sundance Holdings Group, LLC?
Company Description
Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.
Job Description
Sundance is looking for a talented and enthusiastic Systems Analyst to join our team. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Founded in 1969 by Robert Redford, Sundance is a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.
Summary
The Systems Analyst is responsible for providing technical assistance to end users, primarily thought the IT ticket system or the On Call phone system. This individual will interact with the end users to gain a full understanding of the issues to either resolve or escalate to the appropriate IT resource.
Responsibilities
- Reviews, analyzes and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems.
- Consults with users to identify current operating procedures and to clarify program objectives. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on experience, and judgment to perform the functions of the job.
- Responsible to document, track and monitor issues through successful resolution.
- Accept tickets, tracks status and routinely reports progress to management.
- Relies on instructions and internal guidelines to perform the functions of the job.
- Creates an internal ticket of issue resolution for any issues undocumented to date.
- Strives for excellence in service, quick turnaround on issues and fosters a good relationship and understanding of the users and the entire IT team.
- Must be willing to perform a variety of tasks as needed.
Qualifications
- Associate's degree in Information Technology, computer science or other tech-related fields
- 1-3 years of experience in similar position
- Knowledge of IT concepts and practices
- Excellent customer service skills
- Technical understanding
- Problem solving skills
Additional Information
If you would like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. This position is located in Salt Lake City, Utah, remote work is not offered for this role.
We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts.
For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC
For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer service/about us.do
Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).
