What are the responsibilities and job description for the Food Server position at Sunday River?
Overview
">Sunday River's food and beverage team relies on friendly, professional, outgoing, and customer-oriented servers to deliver top-notch customer service to our guests. If you bring your best smile and a positive attitude, you'll become part of the team that makes great meals and memories happen.
">The front-of-the-house food server position is directly guest-facing, hands-on, and requires servers to meet and greet guests while providing them with excellent customer service from start to finish of the guest experience.
">Servers will serve and receive payment for alcoholic drinks and food for customers while operating within Local, State, Federal, and Sunday River guidelines. This role can be intense and high-stress during peak volumes, so it demands multitasking abilities. Servers are responsible for proper money management, accurate cash outs daily, and describing all items on the outlet's drink, wine, and food menus.
">Servers must inform guests of menu choices at other mountain restaurants, promote area activities, and answer general knowledge questions involving the resort while always operating under the guidelines of Boyne Brand Standards.
">Shifts may be available both days and nights, depending on the outlet's hours of operation, and will include weekends and holidays with more time needed during extremely heavy business periods. Full-time and part-time opportunities are available.
">Responsibilities
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- Complete daily setup, stocking, tear-down, and sanitization of the service areas and FOH in the restaurant ">
- Keep floors, chairs, and tables clean in each section ">
- Pre-bussing tables, re-setting tables ">
- Complete opening and closing shift duties, cash outs, and side work as assigned by MOD, FOH supervisor or Lead Server ">
- Immediately communicate with the Manager regarding any guest concerns or complaints ">
- Must quickly and correctly answer guest questions about the menu, upselling, ingredients, and offer suggestions ">
- Must have knowledge of liquor service, availability of specialty cocktails, and commonly ordered alcoholic beverages for upselling and guest questions ">
- Must verbally promote drink specials, wine list, and beer selections as well as any entre/app specials not on the printed menus ">
- Communicate to MOD maintenance and repairs as needed for FOH for bar and/or dining room to be presentable and in working order for all guests ">
- Follow state, local, federal, and Sunday River guidelines and laws on proper liquor service ">
- Must inform guests of menu choices at other mountain restaurants, promote area activities, and answer general knowledge questions involving the resort ">
- Responsible for operating the FOH within the guidelines outlined in the Boyne Brand Standard Audit ">
- At times of high volume within the resort, assistance may be required outside of the assigned outlet ">
- Physically able to spend most of their workday on their feet while pushing, pulling, and lifting up to 50 pounds ">
Qualifications
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- High School degree or equivalent required ">
- Ideal candidate will have T.I.P.S. training and relevant experience ">
- Must be able to work a variety of shifts, including days, nights, weekends, and holidays ">
Compensation & Benefits
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- Pay is Maine tipped minimum wage, plus tips ">
- Team Member Perks include: ">
- Free Ski Pass and access to other Boyne Resorts ">
- Resort discounts on dining, retail, lodging, and spa ">
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