What are the responsibilities and job description for the HOTEL BELL CAPTAIN position at Sunday River?
Overview :
Sunday River is seeking a Bell Captain for our busy winter season to manage the day-to-day operations of the bell, valet, and ski check team members. The Bell C aptain also will help the Front Office Manager with recruiting, interviewing, scheduling, training, coaching, and counseling team members. This is a fun and challenging position for someone with excellent attention to detail and who thrives on delivering exceptional guest service.
Responsibilities :
- Lead by example and carry out all duties of the bell team member s, including :
- Greeting guests on arrival
- Carrying and transporting luggage to and from rooms
- Taking the lead with prepaid groups
- Answering questions about Sunday River Resort and the surrounding area.
- Encourage and train staff to provide the highest level of service to all guests.
- Hold staff accountable, providing counsel and discipline as needed.
- Create a positive and productive work environment that works cohesively and communicates well with all Resort departments.
- Work with Front Office Manager to compose weekly schedules according to staffing needs, occupancy, and group arrivals and departures , m anag ing labor costs and understand ing monthly budgets.
- Operation of valet service, making sure all guest keys and vehicles are secure and well-kept. Staff must be proficiently trained in and aware of all valet procedures.
- Ensure cleanliness of parking lots and arrival experience at the hotels, bell desks, bell closets , and lobbies.
- Able and willing to work long hours outdoors in changing weather conditions. Must be able to lift up to 50 lbs. unassisted.
- Abide by and uphold Sunday River Resort and Boyne, USA policies and procedures.
Qualifications :
Compensation & Benefits
Salary : $20 - $24
