What are the responsibilities and job description for the Bellperson position at Sundial Beach Resort & Spa?
The beautiful Sundial Beach Resort & Spa located on Sanibel Island, Florida is seeking a Bellperson to join our team!
Job Summary:
The Bellperson is primarily responsible for welcoming all guests to the resort as well as bidding them farewell. The Bellperson typically remains in the lobby at the main entrance, but also assists our guests with luggage to and from their accommodations, orienting guests with the features of our resort, making deliveries, assist guests with check-in and check-out if necessary and assisting our guests in any way to make them feel welcomed.
Primary Responsibilities:
- Greet all guests in the lobby / main entrance in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
- Provide outstanding guest service.
- Answer inquiries pertaining to hotel services and amenities, registration of guests, area dining and entertainment, and travel directions.
- Escort guests to and from their accommodations and assisting with luggage via resort golf cart.
- Make deliveries to guest units as requested.
- Store and retrieve luggage and other items for guests.
- Arrange storage and delivery of incoming guest packages, facsimiles, luggage, and mail.
- Follow all SOP's as communicated by Management.
- Compliance with all resort policies and procedures and described and communicated by management.
- Other duties as assigned.
Required Skills:
- Valid drivers’ license to operate a resort golf cart
- Must be able to lift up to 50lbs.
- Previous customer service experience required.
- Experience in hotel setting preferred.
Our compensation package includes PTO, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts and paid tolls for Sanibel & Cape Coral!
The Sundial Beach Resort & Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
