Asset Technician

POSITION TITLE : Asset Technician using Help Desk II state rate

ORGANIZATIONAL FUNCTION AND REPLATIONSHIPS :

This position is responsible for management of the physical assets of Technology Services within our hardware depot. Responsibilities of the position include tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders. The individual in this position will be responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces. This position will assist in the maintenance of the District-wide strategy for replacing outdated hardware and software across all campus locations. The person in this position will be responsible for effectively managing and documenting the process of distribution and tracking of District assets.

This position participates in the allocation, setup and implementation of hardware, software and ancillary devices throughout the district. This position follows policies and monitors technology assets in accordance with IT policies and standards and laws and regulations. Position will aide in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment. The person in this position will aide in effectively managing and documenting the process of distribution and tracking of District assets. This position requires the use of independent judgment with limited supervision.

ESSENTIAL DUTIES :

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides inventory management services for Technology Services assets throughout the Madison College District.
• Maintains an inventory management system for accurate tracking of all District technology assets.
• Maintains a consistent supply of hardware to include repair / replacement parts, CPU’s, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all District assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in-depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of :

Skilled In :

Ability To :

Foundational Problem-Solving, Critical Thinking and Process Management Activities

Demonstrated ability to :

Minimum Qualifications :