What are the responsibilities and job description for the Hybrid Desktop Support 4 position at Sundial Software?
The State of Wisconsin DCF is looking for one (1) Desktop Support IV
- MUST BE IN WI _ HYBRID WORK 2 days in the office in MILWAUKEE WI
Top Skills :
INTERVIEW NOTES : PLEASE NOTE : A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.
IMPORTANT NOTES :
Remote or onsite : Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Onsite (Milwaukee office) with future ability to be Hybrid, maximum 2 days remote work.
Project Details (project overview, who the contractor will work with, soft skills needed, etc.) : This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print / fax / copier / scanner) and wireless devices such as Android phones, iPhones, and / or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.
