What are the responsibilities and job description for the WI Resident Hybrid Help Desk 2 position at Sundial Software?
The State of Wisconsin DOA is looking for one (1) Help Desk Support II resource
Top Skills & Years of Experience : Windows11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years experience.
Nice to Have : Cherwell Ticketing, Scripting, and automation, Microsoft Teams, Intune, Microsoft End Point Configuration Manager
Interview Process : Microsoft Teams interview. Video and Audio on.
Duration : Until 6 / 30 / 25 with extensions possible.
Onsite or remote : Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Project Details : Help desk capabilities with 2-5 years of experience in HelpDesk environment. Candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required.
Full Job Description Attached
Additional details : blend of help desk and tier 2 responsibilities as needed. Candidates must to be able to lift computers and other related equipment up to 40 lbs. Do Not resubmit previous applicants. Ensure that candidates are willing to work on-site bi-weekly.
