What are the responsibilities and job description for the Repair coordinator position at Sunergy?
Home Damage Repair Coordinator
Company Overview :
ZEO Energy is a leader in providing residential solar energy solutions, committed to delivering exceptional service and ensuring customer satisfaction.
Our focus on innovation and care ensures that our customers' homes are well-supported and maintained during and after solar installations.
Position Overview :
The Home Damage Repair Coordinator is responsible for managing reports of home damage and ensuring timely and effective repairs.
This role involves working closely with internal teams, external contractors, and customers to address issues and maintain high levels of customer satisfaction.
Strong organizational skills, effective communication, and a customer-first mindset are key to success in this position.
Key Responsibilities :
Damage Reporting and Coordination
- Handle intake of home damage reports, including common issues like roof leaks and drywall repairs.
- Assess damage reports and identify appropriate repair solutions.
- Coordinate with internal technicians or contractors to ensure prompt and effective resolution.
- Serve as the primary point of contact for customers, providing timely updates on repair progress.
- Address customer concerns and resolve escalations with professionalism and empathy.
Repair Oversight and Satisfaction Assurance
- Monitor the progress of repairs to ensure timely completion and high-quality results.
- Follow up with customers post-repair to confirm satisfaction and address any lingering concerns.
Skills :
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Why Work at ZEO Energy?
Be part of an innovative team dedicated to renewable energy and sustainability.
Opportunities for professional growth and advancement in a growing industry.
Competitive pay, benefits, and a supportive work environment.
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Last updated : 2024-11-21
