What are the responsibilities and job description for the Collections Associate position at Sunflower Bank NA?
Description
Customer Service experience is a MUST
Bilingual - Spanish speaking is a MUST
Collections banking experience is a plus but not required- WILL TRAIN!
Excellent Benefits, PTO, Incentive Pay, and company perks!
Sunflower Bank, N.A. is looking to fill the full-time position of Collections Associate in Austin, TX. The Collections Associate position assists in managing and maintaining the overdraft privilege portfolio. The position also assists with consumer collections, as required.
- Prepare and mail collection notices and letters.
- Contact past due accounts at regular intervals to reform the borrower’s past due status.
- Manage and negotiate special payment arrangements on ODP collection accounts and applicable consumer accounts, recommending charge offs where payments have not been made as agreed at the appropriate time.
- Responsible for collection of charged off accounts adhering to the standard that ODP accounts are charged off upon 55 days of delinquency.
- Responsible for collection of charged off accounts and payments received.
- Conduct skip tracing activities, obtain credit reports where applicable as needed.
Education / Experience Preferred:
- High School Diploma or equivalent.
- Must possess experience in general banking.
- Must possess ability to initiate telephone calls and effectively communicate with customers concerning overdrawn accounts.
- Must possess proficiency to effectively utilize software tools and programs, e.g., Excel and other spreadsheet software, collection software and other computer systems such as Pathways.
- Must possess excellent verbal and written communication skills.
Sunflower Bank Benefits employees enjoy outstanding benefits, including:
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Company-paid Life Insurance
- Tuition Reimbursement
- Fitness Reimbursement
- Paid Time Off
- Volunteer Leave
- Paid Holidays
- Plus many more employee perks & incentives!
