What are the responsibilities and job description for the Fraud & Loss Prevention Analyst I position at Sunflower Bank NA?
Description
Fraud & Loss Prevention Analyst I
Hybrid or Remote in Colorado
MUST: Have experience with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols
MUST: Have prior banking or financial services Fraud experience
Sunflower Bank is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud & Loss Prevention Analyst I in Colorado.
The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.
The hourly rate for this position is $22.00-$26.00 per hour depending on knowledge, skills, abilities, experience, and location.
- Act as the primary contact for customers regarding inbound/outbound calls and email correspondence related to suspected fraudulent activity.
- Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.
- Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.
- Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
- Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
- Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
- Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
- Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
- Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.
Education / Experience Preferred:
- Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance,
- Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
- Capable of effectively managing disruptions and unexpected events during the workday.
- Exceptional verbal and written communication skills, with the ability to effectively interact with customers and stakeholders via e-mail and telephone.
- Detail-oriented with strong organizational and documentation skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.
- Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
- Spanish bilingual preferred.
- Ability to maintain confidentiality.
Sunflower Bank Benefits
Employees enjoy outstanding benefits, including:
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Company-paid Life Insurance
- Tuition Reimbursement
- Fitness Reimbursement
- Paid Time Off
- Volunteer Leave
- Paid Holidays
- Plus many more employee perks & incentives!
People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com/careers.
You’ve never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.
Fraud & Loss Prevention Analyst I
Hybrid or Remote in Colorado
MUST: Have experience with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols
MUST: Have prior banking or financial services Fraud experience
Salary : $22 - $26
