What are the responsibilities and job description for the Patient Experience Advocate position at Sunflower Health Plan?
About the Team
We are a dynamic team at Sunflower Health Plan seeking a skilled Healthcare Operations Manager to join our team. In this role, you will be responsible for ensuring that our quality improvement initiatives are effective and efficient.
About the Role
- Assess and evaluate programs, initiatives, and interventions to ensure goals and objectives were met and refines activities, as needed, to improve the effectiveness and outcomes.
- Collaborate with cross-functional teams to identify areas of improvement within the organization and develop clinical and non-clinical performance improvement projects.
- Develop and implement strategies to improve Star Ratings, HEDIS, CAHPS, HOS, provider satisfaction, and other identified performance measures.
Key Responsibilities
- Develop and maintain relationships with contracted providers or provider groups to promote participation in quality improvement collaboratives to improve clinical care outcomes.
- Research best practices, national and regional benchmarks, and industry standards to inform quality improvement initiatives.
- Maintain current knowledge of industry trends and regulations for enterprise-wide adoption to assure quality and effectiveness of healthcare delivery and/or healthcare services provided to members.
