What are the responsibilities and job description for the Field Service Technician - Battery Storage Systems position at Sungrow Power Supply Co., Ltd.?
About SungrowSungrow Power Supply Co., Ltd. ("Sungrow") is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit : The Position : This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses.Essential Duties and Responsibilities : Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications.Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customersPerform and / or lead Preventive Maintenance projects as neededPerform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverterPerform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as neededPerform and / or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transientsProvide feedback to the engineering team on possible mechanical and electrical design improvementsLead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the projectWork with customer EMS / SCADA engineers to set-up systems communication and parametersCreate Field Service procedures if there is not available for trouble-shooting, and maintenanceParticipate on training material some customers as requested but the Training ManagerResearch alternative components that can be used in the fieldCoordinate with R&D engineering in China if required help during troubleshootingTake the lead in some projects such as upgrades or retrofit as well as commissioningIndependently performs a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineerCoordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plantsHelp on the repair activities in the Service centerPrepare, deliver and submit field reports to customer and managementSupport development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of workConduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendationsMinimum Requirements : 7 plus years of overall experience in engineering filed3 years of experience in Battery Storage systems and 2 years for solar invertersMust possess the ability to work with test equipment and hand tools as requiredMust possess customer service, problem-solving skills, and possess decision making and analytical skillsMust possess effective written and verbal communication skillsMust be able to closely follow instruction and pre-established procedures / SOP to perform the ductions of the jobMust be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)OSHA, NSPA70A, Electrical SafetyEducation or Desired License and Certificates : Bachelor's degree in Engineering from accredited university or collegeRenewable industry experience is requiredPower Electronics experience is requiredCompetenciesTechnical problem solving / analytical skillsSelf-starter, strong initiatives and an excellent communicatorSystem and product level mindsetDetailed-oriented nature and strong initiativeStrong technical support focus and a service oriented individual both with Sales team and customersTravel80% PlusWork Location and Status : Full time, Chicago, IL areaNo visa / legal sponsorshipCompensation : Compensation commensurate with experienceCompetitive benefits package and employee programsStrong personal and company growth opportunitiesFor candidates in the states of California, Colorado, New York and Washington, the anticipated annual base pay for this role is between $36 - $40 per hour. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.
Salary : $36 - $40
