What are the responsibilities and job description for the Field Service Technician position at Sungrow Power Supply Co., Ltd.?
About Sungrow
Sungrow Power Supply Co., Ltd. is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide. Founded in 1997 by University Professor Cao Renxian, Sungrow leads in the research and development of solar inverters with the largest dedicated R&D team in the industry.
The Position:
This is a dynamic position reporting to the Field Service Supervisor. The position will be the key member of service team and technical point of contact for sales teams.
Essential Duties and Responsibilities:
- Lead complex field engineering assignments for Battery Storage and PV applications.
- Perform pre-commissioning and commissioning of Battery storage systems and PV solar inverters.
- Lead Preventive Maintenance projects as needed.
- Perform a variety of engineering assignments involving technology applications in central and string solar inverters.
- Perform electrical and electronic troubleshooting and testing of solar inverters and its components.
- Troubleshoot solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients.
- Provide feedback on possible mechanical and electrical design improvements.
- Lead upgrade projects (software and hardware) in the field and interact with customers.
- Work with customer EMS/SCADA engineers to set-up systems communication and parameters.
- Create Field Service procedures for trouble-shooting and maintenance.
- Participate in training material for some customers.
- Research alternative components that can be used in the field.
- C Coordinate with R&D engineering in China for troubleshooting.
- Take the lead in upgrades or retrofit projects and commissioning.
- Independently perform range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineer.
- C coordinate and work closely with other engineering disciplines to maintain solar plants.
- Help with repair activities in the Service center.
- Prepare and submit field reports to customer and management.
- Support development of technical proposal and provide comments on technical content.
Minimum Requirements:
- 7 plus years of experience in engineering field.
- 3 years of experience in Battery Storage systems and 2 years in solar inverters.
- Able to work with test equipment and hand tools.
- Customer service, problem-solving skills, decision making, and analytical skills.
- Effective written and verbal communication skills.
- Ability to follow instructions and procedures.
- Proficient in Microsoft Office Suite.
Education or Desired License and Certificates:
- Bachelor's degree in Engineering from accredited university or college.
- Renewable industry experience is required.
- Power Electronics experience is required.
Competencies:
- Technical problem solving/analytical skills.
- Self-starter, strong initiatives, and excellent communicator.
- System and product level mindset.
- Detailed-oriented nature and strong initiative.
- Strong technical support focus and service oriented individual.
Travel:
- 80% Plus.
Work Location and Status:
- Full time, Flagstaff area.
- No visa/legal sponsorship.
Compensation:
- Compensation commensurate with experience.
- Competitive benefits package and employee programs.
- Strong personal and company growth opportunities.
