What are the responsibilities and job description for the Maintenance Tech position at Sunland Logistics Solutions, Inc.?
About Sunland:
Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.” Sunland has grown from a local to a national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.
Why Choose Sunland:
- Growth opportunities.
- Competitive pay.
- Supportive leadership and team.
- Excellent benefits
JOB SUMMARY:
- Under limited supervision performs work of considerable difficulty in the repair and maintenance of products and equipment and related work as assigned.
- Schedule: 6:30am-3:00pm
DUTIES AND RESPONSIBILITIES:
The Maintenance Technician performs to the following tasks:
- Scheduled receiving of all inbound repair service requests from end-users, dealerships, or sales returns processors.
- Review, inspect, analyze, diagnose, and repair following established protocols
- Test for No Failure Found (Check OK or No Failure Found (“CKOK”)
- Repair and/or replace any failed parts and/or accessories where necessary and reset to factory settings
- Repack all items in plain brown boxes
- All labeling required to ensure accurate processing
- Perform quality assurance processes to return unit to factory specification
- Pack, palletize, and/or package as required to facilitate safe and secure shipment of products to end destination(s)
- Follow-up as necessary on any shipping errors, omissions, damage claims, customer inquiries, corrections, deletions, or other inquiries resulting from a non-conforming repair order completion
- Provide direct and indirect support for all Power Tool specialty programs
- Provide any ancillary services and labor as necessary to promote all operations and functions associated with authorized product category repairs
- Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES: None
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Proficient in computer skills
- Detail oriented
- Good verbal, written skills
- Ability to work on a team as well as unsupervised
- Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline-oriented.
- Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to interact effectively with customers, vendors and employees at all levels of the organization
EDUCATION AND/OR EXPERIENCE:
- High School Diploma and five (5) years of related experience and/or training; or equivalent combination of education and experience
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Possess or have ability to become forklift certified
- State issued Driver’s License or equivalent
