Operations Systems Analyst - 3rd Shift

Job Description

Job Title: Operations Analyst

Department: Engineering

Reports to: Engineering Manager/Industrial Engineer

FLSA Status: Exempt

Approved by:

JOB SUMMARY:

The Operations Analyst will work with Engineering department and Operations department in design, testing, training, and implementation of Warehouse Management Systems (WMS) projects. The Operations Analyst will work to ensure systems projects are implemented efficiently, successfully and within the agreed scope of the project. Operations Analyst will be expected to start leading projects within one year. This position is a great opportunity for growth and professional development with a growing Third-Party Logistics company.

KEY ACCOUNTABILITIES

The Operations Analyst will be involved in all aspects of project implementation. This will include ensuring the project stays within the budget, working with staff and other individuals to implement project activities, monitor and report on progress, analyze data, make suggested corrections if needed and write final project reports.

The Operations Analyst performs, or may perform, the following tasks, but not limited to:

Process/Problem Solving (A3)

• Learn, follow, and lead using the Sunland Start-Up Process
• Collect, gather, and analyze data to prepare summaries for project leadership
• Work in the warehouse learning operational functions & collect input for improvement opportunities
  • Layered Process Audits (LPA Audits)
  • Downtime Log Tracking
  • Maintain Process Mapping
• Write work instructions and Standard Operating Procedure manuals
• Work on problem solving alone or as member of a team
  • Conduct time studies
• Prepare quotes for project materials by contacting multiple vendors
• Operational Compliance/Hypercare after implementation has been completed.

Projects

• Attend weekly staff meetings to update on project status
• Be involved in, and eventually lead, meetings with customer on project status
• Prepare, or assist in preparation, of project summaries to present to Leadership teams
• Assist and maintain project plan documentation

WMS

• Learn customer WMS system (Infor, SAP, Highway905, Etc.)
• Learn setup tasks for Infor using Microsoft excel templates
• Prepare, or assist in preparing, Business Requirement Documentation for any implementations
  • Collect technical requirements for application installation from customer and internal team
• Assist in preparation of user acceptance scenarios and documentation
  • Create training documentation for project changes and system implementation
  • Work with warehouse and Operations team during user acceptance testing to record results
• Site level trouble shooting for WMS Systems, Process Hardware (RF, Printer, Computer)
  • Contact point to quantify problem and escalate to offsite IT for support
  • Remain a point of contact to solve problem

General

• Any other tasks as assigned by manager

EDUCATION, EXPERIENCE, SKILLS

• At least one year of professional work experience
• Experience working on a project team
• Experience leading a project
• Microsoft Excel use for analysis
• WMS knowledge and experience preferred
• Strong communication skills, written and verbal
• A good problem-solving attitude
• Experience with Lean Culture Tools
  • A3, Fishbone, 5 Whys, RCCM
• Additional Microsoft products (Outlook, PowerPoint, Word, Visio)

Ideal Candidate

• Bachelor’s degree, or above, in Engineering, Business Management, Business Administration, Computer Science or Analytics
• INFOR/SAP Knowledge
• Knowledge and use of analytical tool: PowerBI, or Tableau, Crystal Reports, MySQL

TRAVEL

• Candidate can expect up to travel for short term implementation and training 35% Travel

LANGUAGE SKILLS:

Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and financial statements. Ability to communicate in writing to management

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. Some light physical exertion may be required, and individual may be required to sit for long periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The performance of this position is conducted in various working conditions, anywhere from long hours on the warehouse floor, to at a desk in a climate-controlled office.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.