What are the responsibilities and job description for the Director Workplace Infrastructure & Security Servies position at Sunland Logistics Solutions?
About Sunland:
Celebrating over 40 years in business, Sunland Logistics Solutions is a Top 100 third-party logistics provider helping shippers & manufacturers do what they do better. With an expanding network of fulfillment & distribution centers across the U.S., Sunland helps companies improve supply chain performance & enhance customer experience with lean warehouse solutions, connected technologies & value-added logistics services.
Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.”
As Sunland has grown from a local to national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.
Why Sunland:
As the Director of Workplace Infrastructure & Security Services, you will oversee a team responsible for the design, implementation, and maintenance of IT infrastructure and security for Sunland Logistics Solutions. You will maintain a deep understanding of the competitive landscape, emerging trends and innovative technologies that impact end-to-end engineering and operational processes across IT. You will collaborate with business leaders to understand their goals and objectives, recommending innovative solutions that align with those goals and drive infrastructure & network security maturity improvements across the organization, in line with the changing threat landscape, regulatory and compliance requirements.
Primary Duties and Responsibilities: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.
This Job includes responsibilities for management of one or more IT departments, and responsibility for managing contract adherence and project budgets.
EDUCATION/EXPERIENCE:
Minimum Required Education:
Basic Computer Skills - Strong Fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
Other Technical / Computer Skills - Understands and is familiar with the most widely known and emerging tools, technologies, and social applications.
WORK ENVIRONMENT & PHYSICAL DEMANDS: The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Celebrating over 40 years in business, Sunland Logistics Solutions is a Top 100 third-party logistics provider helping shippers & manufacturers do what they do better. With an expanding network of fulfillment & distribution centers across the U.S., Sunland helps companies improve supply chain performance & enhance customer experience with lean warehouse solutions, connected technologies & value-added logistics services.
Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.”
As Sunland has grown from a local to national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.
Why Sunland:
- Growth opportunities.
- Competitive pay.
- Supportive leadership and team.
- Excellent benefits.
As the Director of Workplace Infrastructure & Security Services, you will oversee a team responsible for the design, implementation, and maintenance of IT infrastructure and security for Sunland Logistics Solutions. You will maintain a deep understanding of the competitive landscape, emerging trends and innovative technologies that impact end-to-end engineering and operational processes across IT. You will collaborate with business leaders to understand their goals and objectives, recommending innovative solutions that align with those goals and drive infrastructure & network security maturity improvements across the organization, in line with the changing threat landscape, regulatory and compliance requirements.
Primary Duties and Responsibilities: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.
- Perform all management-level responsibilities for assigned team members including performance reviews, career development, coaching, and counseling; ensure a positive work environment, awareness of all staff of company goals and objectives, and compliance to all applicable employment policies, oversee, mentor and train managers in the above listed responsibilities.
- Direct and review the allocation of team resources against demand; help define resource capacity needs, participate in establishing and direct the management of labor and expense budgets for assigned services and projects and provide visibility of team status to executives, while supporting departmental and company goals
- Establish standards and processes for key operational requirements for the implementation, operation and support of Sunland’s technology infrastructure that fulfill the needs of the business, with the goal to deliver high-availability, performance, capacity, in a cost effective and secure manner.
- Direct and manage the workplace infrastructure and security workstream; oversee the day-to-today activities of service desk, security; network infrastructure, servers, and cloud storage operations.
- Manage vendor relationships and contracts for infrastructure services, hardware, and software, ensuring cost-effectiveness and adherence to service level.
- Contribute to the development and management of the IT department's budget, ensuring cost-effective utilization of resources.
- Collaborate cross-functionally within the IT team, as well as with necessary internal and external business partners; provide technical expertise and guidance, networking and operating system expertise, project management and function as point of management escalation for your assigned team.
- Fulfills supervisory responsibilities in accordance with the organization's policies and applicable law. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Manages up to Five (5) direct reports with overarching responsibility for up to twenty-five (25) employees within IT department.
This Job includes responsibilities for management of one or more IT departments, and responsibility for managing contract adherence and project budgets.
EDUCATION/EXPERIENCE:
Minimum Required Education:
- Bachelor’s degree in computer science, information systems, business administration or equivalent related work or military experience
- Seven (7) years of experience with data centers, servers, enterprise storage, public cloud, virtual / high performance computing, voice, and data
- Seven (7) years of experience in technology leadership experience (including budget management)
- Five (5) years of experience managing multiple teams and managers of people.
- Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them.
- Knowledge of DevOps, as well as other working practices (e.g., ITIL, Agile, 6-Sigma, Lean, etc.)
- Expert-level knowledge of Microsoft Enterprise Technologies including both on-premises and Azure based AD, Azure Entra ID, Workplace mgmt., and Office365
- Experience managing cloud IaaS environments (AWS, Azure, GCP)
- Strong knowledge and understanding of a wide array of IT Security technologies including NGFW, IDS/IPS, VPNs
- Demonstrated understanding how to measure team performance and track SLAs, KPIs, and other metrics.
- Knowledge of Identity Access Management (IAM) and/or Identity Governance Administration (IGA) systems
- Experience in managing different work-streams and coordinating tasks with internal teams and outside consultants.
- Twelve (12) years of experience with data centers, servers, enterprise storage, public cloud, virtual / high performance computing, voice, and data
- Proven experience or demonstrated capability in leading IT transformational initiatives in complex, dynamic environments where agile was applied at scale.
- Master’s degree in business administration or technical/computer science subject area
- Experience with compliance frameworks such as SOX, SOC2, ISO 27001, and FedRAMP
- Excellent planning, communication, leadership, and organization skills
- Cheerful outlook and teamwork in meeting goals and objectives
- Commitment to process excellence by ensuring proper, efficient, and accurate use of the process.
- Knowledge of contracting procedures in both the commercial and government sectors
- Analytical Skills
- Identifies and resolves problems.
- Strong aptitude for understanding and analyzing large amounts of data from multiple sources.
- Produces unambiguous, comprehensive, and accurate interpretations.
- Develops insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results.
- Communication Skills
- Writes clearly and informatively and edits work for spelling and grammar.
- Presents organized and thorough information and data appropriate for intended audience.
- Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
- Time Management Skills
- Demonstrates follow-up skills.
- Provides timely and professional support to all internal/external customers and vendors.
- Leadership Skills (for Managers/Supervisor)
- Strong business focus with demonstrated ability to act in partnership with management teams.
- Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence team members.
- Other
- Collaborative and consults with team members and management as needed to complete assigned responsibilities.
- Maintains strict confidentiality.
Basic Computer Skills - Strong Fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
Other Technical / Computer Skills - Understands and is familiar with the most widely known and emerging tools, technologies, and social applications.
WORK ENVIRONMENT & PHYSICAL DEMANDS: The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Workspace
- Optional onsite or remote position
- Hours of Work/Travel
- As much as 45% travel inclusive of supporting site operations and quarterly corporate visits
- Extended hours including weekends on occasion.
- Physical Activity
- Spends significant amount of day using computer and/or phone.
- Must be able to lift and carry up to 30 lbs.
