What are the responsibilities and job description for the Paratransit Reservationist position at SunLine Transit Agency?
The Paratransit Reservationist provides ride scheduling and other Paratransit services for individuals in the community with qualifying disabilities under the ADA or seniors. The Reservationist provides timely, accurate, and courteous customer assistance and information to Paratransit passengers and the general public, maintains accurate customer records, and performs clerical and administrative duties as needed.
This position is represented by the Teamsters Local Local 1932. New Paratransit Reservationist will start at $16.83/hour. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
• High School or G.E.D. equivalent
• 1 year of customer service or office clerk experienceDISCLAIMER: This job specification is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All applicants are subject to SunLine Transit agency employment requirements, including our Physical. Drug and Alcohol testing program and Background check.
NEPOTISM POLICY: Recruitment shall be conducted consistent with the Agency's nepotism policy.
SunLine Transit Agency reserves the right to select the best qualified of the persons applying for vacant positions.
AN EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER
This position is represented by the Teamsters Local Local 1932. New Paratransit Reservationist will start at $16.83/hour. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Makes or modifies service reservations for paratransit customers; monitors existing and pre-scheduled rides to ensure efficient usage of vehicles and prevent over-booking; communicates with dispatch as needed to estimate arrival times and provide driver assistance regarding route information and use of mobility devices and/or escorts.
- Records and responds to customer inquiries, suggestions, requests and complaints; directs passenger concerns to dispatch and follows up to confirm resolution; contacts passengers in writing regarding complaint status and resolution.
- Responds to paratransit passenger inquiries about transportation services, fares, and Agency programs that accommodate special groups including senior citizens and the disabled.
- Maintains accurate customer profiles, including history of scheduled trips and destinations, cancelations or modifications for scheduled service reservations, verifies customer identification, address, phone contact, location and other customer information pertinent to the services requested and provided.
- Completes call logs, enters data and runs predefined reports for supervisors.
- Cross-trained to provide backup to Customer Service.
• High School or G.E.D. equivalent
• 1 year of customer service or office clerk experienceDISCLAIMER: This job specification is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All applicants are subject to SunLine Transit agency employment requirements, including our Physical. Drug and Alcohol testing program and Background check.
NEPOTISM POLICY: Recruitment shall be conducted consistent with the Agency's nepotism policy.
SunLine Transit Agency reserves the right to select the best qualified of the persons applying for vacant positions.
AN EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER
Salary : $35,006 - $37,835
