International Lead

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

Join our dynamic team at AirLife where we are committed to delivering excellence in customer service to our international customers. We are seeking a highly skilled and motivated International Shipping Lead to oversee our Litchfield Park Distribution Center’s global shipping operations and ensure the efficient and timely delivery of goods across international markets. 

The International Shipping Lead will be responsible for managing all aspects of international shipping operations, ensuring compliance with trade regulations, and optimizing shipping processes. This role requires strong leadership skills, a deep understanding of logistics, and the ability to navigate complex shipping procedures.

POSITION QUALIFICATIONS

Knowledge: 

• In-depth understanding of international shipping regulations and customs procedures.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in logistics software and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to lead and motivate a team.
• Strong decision-making skills.
• Ability to set clear performance expectations.
• A commitment to Training and Development
• Proficient in resolving conflicts and addressing employee concerns.
• Commitment to the professional development of team members.
• Ability to set clear performance expectations and conduct performance evaluations.

Level of Experience: 

Minimum of 5 years of experience in international shipping or logistics, with at least 2 years in a supervisory role.

Level of Education: 

High School Diploma or equivalent required.  Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.

Travel:   

As the business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The core tasks, duties, and responsibilities that must be performed on the job.

• Coordinate and oversee the entire international shipping process, from order placement to final delivery.
• Ensure compliance with international trade regulations and prepare necessary documentation.
• Establish and maintain relationships with shipping vendors and carriers.
• Monitor and manage inventory levels to ensure adequate stock for international orders.
• Supervise and mentor a team of shipping coordinators.
• Address and resolve any issues or delays in the shipping process.
• Track and analyze shipping performance metrics.
• Collaborate with customer service teams to resolve customer inquiries and complaints.
• Provide exceptional customer service internally and maintain strong carrier relations.
• Respond to and resolve customer complaints in a timely manner.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Demonstrate effective verbal, written, and interpersonal communication.
• Must be able to lead and manage others, while promoting a teamwork environment.

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission. 
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise.  It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.